Resolved after 46 minutes, affecting Edmentum Support (Web and Phone), on August 12, 2025.
Our vendor has remediated the issue and we are monitoring at this time.
Affected components
Edmentum Support (Web and Phone)
Update timeline
- investigating Aug 12, 2025, 06:08 PM UTC
We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611
- monitoring Aug 12, 2025, 06:16 PM UTC
Our vendor has remediated the issue and we are monitoring at this time.
- resolved Aug 12, 2025, 06:54 PM UTC
This incident has been resolved.
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