Edmentum Outage History

Edmentum is up right now

Pingoru has recorded 51 incidents for Edmentum: 10 in the last 12 months and 2 in the last 90 days.

Source: status.edmentum.com

51incidents recorded
10last 12 months
2last 90 days
42 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct31%
Pingoru began tracking Edmentum in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202648 of 720 (1%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 20261175 of 720 (24%)
October 20261162 of 523 (31%)

Incidents, newest first

Major October 8, 2026 MajorClarity Performance Issues 1h 1m MajorClarity

Started Oct 08, 2026, 02:22 PM UTC· resolved Oct 08, 2026, 03:23 PM UTC

  1. investigating Oct 08, 2026, 02:22 PM UTC

    We are currently investigating an issue affecting access to the MajorClarity platform. Users may experience login failures, authentication errors, or be unable to access portions of the application.

  2. identified Oct 08, 2026, 03:03 PM UTC

    We have identified the root cause and are working to remediate the issue.

  3. monitoring Oct 08, 2026, 03:15 PM UTC

    We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

  4. resolved Oct 08, 2026, 03:23 PM UTC

    This incident has been resolved. We will continue to monitor the performance to the platform.

Read the full incident report →

Notice September 23, 2026 LTI/SFTP Integrations with Apex Learning and MajorClarity 15d 22h

Started Sep 23, 2026, 04:51 PM UTC· resolved Oct 09, 2026, 03:20 PM UTC

  1. investigating Sep 23, 2026, 04:51 PM UTC

    LTI/SFTP integrations with Apex Learning and MajorClarity have been reset. Customers that have not already received updated credentials can contact [email protected] to get their integration reconnected.

Read the full incident report →

Major April 25, 2026 Courseware and Exact Path Performance Issues 34m Courseware, Exact Path

Started Apr 25, 2026, 11:45 PM UTC· resolved Apr 26, 2026, 12:20 AM UTC

  1. investigating Apr 25, 2026, 11:45 PM UTC

    We are currently investigating performance issues with the Courseware and Exact Path platforms.

  2. identified Apr 26, 2026, 12:12 AM UTC

    The root cause has been identified, and we are working to resolve the issue.

  3. resolved Apr 26, 2026, 12:42 AM UTC

    This incident has been resolved. We will continue to monitor the performance of the platform.

Read the full incident report →

Major April 23, 2026 Study Island Performance Issues 2h 38m Study Island

Started Apr 23, 2026, 12:15 PM UTC· resolved Apr 23, 2026, 02:53 PM UTC

  1. identified Apr 23, 2026, 02:15 PM UTC

    We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

  2. monitoring Apr 23, 2026, 02:29 PM UTC

    A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

  3. resolved Apr 23, 2026, 02:53 PM UTC

    This incident has been resolved. We will continue to the monitor Study Island's performance.

Read the full incident report →

Minor April 14, 2026 Courseware - Personal Psychology 1 Launch Issue 57m Courseware

Started Apr 14, 2026, 05:36 PM UTC· resolved Apr 14, 2026, 06:33 PM UTC

  1. investigating Apr 14, 2026, 05:36 PM UTC

    We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

  2. resolved Apr 14, 2026, 06:33 PM UTC

    This issue has been resolved. We will continue to monitor the courses performance.

Read the full incident report →

Minor April 10, 2026 Courseware and Exact Path 4h 7m Courseware, Exact Path

Started Apr 10, 2026, 01:52 PM UTC· resolved Apr 10, 2026, 06:00 PM UTC

  1. investigating Apr 10, 2026, 01:52 PM UTC

    We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

  2. identified Apr 10, 2026, 03:08 PM UTC

    The issue has been identified, and we are working toward the solution.

  3. monitoring Apr 10, 2026, 05:43 PM UTC

    A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

  4. resolved Apr 10, 2026, 06:07 PM UTC

    This incident has been resolved. We will continue to monitor the performance of the platform.

Read the full incident report →

Major February 2, 2026 Exact Path and Renaissance Integration 22h 52m Exact Path

Started Feb 02, 2026, 03:51 PM UTC· resolved Feb 03, 2026, 02:44 PM UTC

  1. investigating Feb 02, 2026, 03:51 PM UTC

    Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

  2. identified Feb 02, 2026, 04:38 PM UTC

    The issue has been identified and the teams are working on releasing the fix.

  3. resolved Feb 03, 2026, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 20, 2026 Genius: Unable to log in to the Genius platform 23m Genius SIS

Started Jan 20, 2026, 08:57 PM UTC· resolved Jan 20, 2026, 09:20 PM UTC

  1. investigating Jan 20, 2026, 08:57 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 20, 2026, 09:20 PM UTC

    This has been resolved by Genius.

Read the full incident report →

Major January 8, 2026 Performance Issues: MajorClarity 1h 44m MajorClarity

Started Jan 08, 2026, 04:45 PM UTC· resolved Jan 08, 2026, 06:29 PM UTC

  1. investigating Jan 08, 2026, 05:08 PM UTC

    We are currently investigating reports concerning issues logging into the MajorClarity platform.

  2. investigating Jan 08, 2026, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 08, 2026, 05:23 PM UTC

    We have identified the root cause and are working to remediate the issue.

  4. monitoring Jan 08, 2026, 06:17 PM UTC

    We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

  5. resolved Jan 08, 2026, 06:29 PM UTC

    This incident has been resolved. We will continue to monitor the performance to the platform.

Read the full incident report →

Minor November 19, 2025 Exact Path + NWEA Integration Interruption 4h 11m Exact Path

Started Nov 19, 2025, 01:53 PM UTC· resolved Nov 19, 2025, 06:04 PM UTC

  1. investigating Nov 19, 2025, 01:53 PM UTC

    Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

  2. resolved Nov 19, 2025, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 29, 2025 Exact Path and Courseware Login Issues 18m Courseware, Exact Path

Started Sep 29, 2025, 12:41 PM UTC· resolved Sep 29, 2025, 12:59 PM UTC

  1. investigating Sep 29, 2025, 12:41 PM UTC

    Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

  2. resolved Sep 29, 2025, 12:59 PM UTC

    This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

Read the full incident report →

Major September 25, 2025 Exact Path and Courseware Learners Unable to Login 22m Courseware, Exact Path

Started Sep 25, 2025, 01:37 PM UTC· resolved Sep 25, 2025, 02:00 PM UTC

  1. investigating Sep 25, 2025, 01:37 PM UTC

    Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

  2. resolved Sep 25, 2025, 02:00 PM UTC

    This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

Read the full incident report →

Minor August 21, 2025 Performance issues: Apex Courses and Tutorials 1h 4m Apex Courses, Apex Tutorials

Started Aug 21, 2025, 05:21 PM UTC· resolved Aug 21, 2025, 06:26 PM UTC

  1. investigating Aug 21, 2025, 05:21 PM UTC

    We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

  2. identified Aug 21, 2025, 05:35 PM UTC

    We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

  3. resolved Aug 21, 2025, 06:26 PM UTC

    This incident has been resolved. We will continue to monitor the performance to the platform.

Read the full incident report →

Minor August 12, 2025 Learn and Support Unavailable 46m Edmentum Support (Web and Phone)

Started Aug 12, 2025, 06:08 PM UTC· resolved Aug 12, 2025, 06:54 PM UTC

  1. investigating Aug 12, 2025, 06:08 PM UTC

    We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

  2. monitoring Aug 12, 2025, 06:16 PM UTC

    Our vendor has remediated the issue and we are monitoring at this time.

  3. resolved Aug 12, 2025, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2025 Performance issues: Courseware and Exact Path 3d 1h Courseware, Exact Path

Started Jul 28, 2025, 02:45 PM UTC· resolved Jul 31, 2025, 04:23 PM UTC

  1. investigating Jul 28, 2025, 04:21 PM UTC

    We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

  2. investigating Jul 28, 2025, 04:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 28, 2025, 05:18 PM UTC

    We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

  4. identified Jul 28, 2025, 05:48 PM UTC

    In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

  5. identified Jul 28, 2025, 06:07 PM UTC

    Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

  6. identified Jul 28, 2025, 06:24 PM UTC

    Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

  7. monitoring Jul 28, 2025, 07:38 PM UTC

    All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

  8. monitoring Jul 29, 2025, 02:32 PM UTC

    All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

  9. monitoring Jul 29, 2025, 11:40 PM UTC

    We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

  10. monitoring Jul 30, 2025, 02:38 AM UTC

    Scheduled maintenance is complete and we continue to monitor performance.

  11. monitoring Jul 30, 2025, 04:35 PM UTC

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

  12. resolved Jul 31, 2025, 04:23 PM UTC

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

Read the full incident report →

Minor June 5, 2025 Slowness Logging into Apex Courses and Tutorials 47m Apex Courses, Apex Tutorials

Started Jun 05, 2025, 03:53 PM UTC· resolved Jun 05, 2025, 04:40 PM UTC

  1. investigating Jun 05, 2025, 03:53 PM UTC

    We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

  2. resolved Jun 05, 2025, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 9, 2025 ELF ClassLink SSO Login Issues 1h 35m Courseware, Exact Path

Started May 09, 2025, 02:10 PM UTC· resolved May 09, 2025, 03:46 PM UTC

  1. investigating May 09, 2025, 02:10 PM UTC

    We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

  2. resolved May 09, 2025, 03:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025 Exact Path issue 31m Courseware, Exact Path

Started Apr 23, 2025, 12:21 PM UTC· resolved Apr 23, 2025, 12:52 PM UTC

  1. identified Apr 23, 2025, 12:21 PM UTC

    An issue preventing login to the platform has been identified. Teams are working on resolving the issue.

  2. identified Apr 23, 2025, 12:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 23, 2025, 12:44 PM UTC

    Teams have implemented a fix for the issue and are monitoring the results.

  4. monitoring Apr 23, 2025, 12:45 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 23, 2025, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 21, 2025 Apex Login Issues 1h 15m Apex Courses, Apex Tutorials

Started Apr 21, 2025, 01:30 PM UTC· resolved Apr 21, 2025, 02:45 PM UTC

  1. investigating Apr 21, 2025, 02:06 PM UTC

    We are investigating an issue with logins to the Apex platform.

  2. investigating Apr 21, 2025, 02:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 21, 2025, 02:28 PM UTC

    We have identified the issue and implemented a fix. Logins are performing as expected. We will continue to monitor the performance of the platform.

  4. resolved Apr 21, 2025, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2025 Courseware and Exact Path Incident 34m Courseware, Exact Path

Started Jan 14, 2025, 08:55 PM UTC· resolved Jan 14, 2025, 09:30 PM UTC

  1. monitoring Jan 14, 2025, 09:05 PM UTC

    We are aware of an issue with login for Courseware and Exact Path. The cause of the issue has been identified, and a fix has been implemented. We are monitoring the performance of the application.

  2. resolved Jan 14, 2025, 09:30 PM UTC

    This incident has been resolved. We will continue to monitor the performance of the application.

Read the full incident report →

Major December 13, 2024 Apex Incident 1h 5m Apex Courses, Apex Tutorials

Started Dec 13, 2024, 04:21 AM UTC· resolved Dec 13, 2024, 05:26 AM UTC

  1. identified Dec 13, 2024, 04:55 AM UTC

    We are investigating an issue with ALVS logins.

  2. identified Dec 13, 2024, 04:58 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 13, 2024, 05:26 AM UTC

    This issue has been resolved. We will continue to monitor the platform's performance.

Read the full incident report →

Minor December 6, 2024 Apex issue 30m Apex Courses, Apex Tutorials

Started Dec 06, 2024, 02:29 PM UTC· resolved Dec 06, 2024, 03:00 PM UTC

  1. investigating Dec 06, 2024, 02:29 PM UTC

    We are currently investigating an issue causing errors for some people upon login.

  2. monitoring Dec 06, 2024, 02:37 PM UTC

    This issue has been resolved. We will continue to monitor the platform's performance.

  3. resolved Dec 06, 2024, 03:05 PM UTC

    This incident has been resolved. We will continue to monitor.

Read the full incident report →

Minor December 2, 2024 Genius SIS Incident 1h 54m Genius SIS

Started Dec 02, 2024, 01:17 PM UTC· resolved Dec 02, 2024, 03:11 PM UTC

  1. investigating Dec 02, 2024, 02:21 PM UTC

    When clicking "launch" from their dashboards, some students are receiving the error message, "Invalid - token is invalid. We are currently investigating this issue.

  2. monitoring Dec 02, 2024, 03:05 PM UTC

    A fix has been implemented, and the platform is performing as expected. We will continue to monitor.

  3. resolved Dec 02, 2024, 03:11 PM UTC

    This incident has been resolved. We will continue to monitor performance.

Read the full incident report →