Ecwid Outage History

Ecwid is up right now

Ecwid had 7 outages in the last 2 years totaling 26h 58m of downtime — averaging 0.3 incidents per month.

There were 7 Ecwid outages since June 2, 2025 totaling 26h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ecwid.com

Major May 14, 2026

New products / product updates are not displaying in Featured Products / categories in some stores

Detected by Pingoru
May 14, 2026, 05:45 PM UTC
Resolved
May 15, 2026, 05:45 AM UTC
Duration
11h 59m
Affected: Storefront
Timeline · 4 updates
  1. identified May 14, 2026, 05:45 PM UTC

    One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts. This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones. We are currently working on restoring the service. At the moment, there is no ETA available. We are sorry for this disruption. The next update will be provided in 1 hour.

  2. identified May 14, 2026, 06:58 PM UTC

    We are continuing to work on the fix right now.

  3. monitoring May 14, 2026, 08:19 PM UTC

    We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.

  4. resolved May 15, 2026, 05:45 AM UTC

    The incident has been resolved.

Read the full incident report →

Major May 8, 2026

Ecwid storefronts and control panels are unavailable

Detected by Pingoru
May 08, 2026, 03:43 AM UTC
Resolved
May 08, 2026, 08:26 AM UTC
Duration
4h 43m
Affected: StorefrontAdmin
Timeline · 7 updates
  1. investigating May 08, 2026, 03:43 AM UTC

    Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers can not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)

  2. investigating May 08, 2026, 04:17 AM UTC

    We are continuing to investigate the issue.

  3. investigating May 08, 2026, 04:42 AM UTC

    We are continuing to investigate this issue and will provide further updates as they become available.

  4. investigating May 08, 2026, 05:26 AM UTC

    At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.

  5. monitoring May 08, 2026, 06:26 AM UTC

    A fix has been applied and we are monitoring the results.

  6. monitoring May 08, 2026, 07:30 AM UTC

    Ecwid storefronts and control panels are back to normal. We are continuing to monitor.

  7. resolved May 08, 2026, 08:26 AM UTC

    We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.

Read the full incident report →

Minor October 1, 2025

Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons

Detected by Pingoru
Oct 01, 2025, 06:31 AM UTC
Resolved
Oct 01, 2025, 07:47 AM UTC
Duration
1h 16m
Affected: StorefrontCheckoutAdminAPIThird-party servicesBilling
Timeline · 3 updates
  1. investigating Oct 01, 2025, 06:31 AM UTC

    We're currently experiencing an issue where text in customer and admin email notifications, the Instant Site editor, and certain Instant Site buttons is being replaced with placeholder labels such as "!sorryTextNotLoaded." We are working on this as a matter of urgency and will provide updates here. Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.

  2. monitoring Oct 01, 2025, 07:39 AM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Oct 01, 2025, 07:47 AM UTC

    We are pleased to inform you that the issue has been resolved. Text is now displayed correctly in email notifications, the Instant Site editor, and on Instant Site buttons. We sincerely apologize for the experience.

Read the full incident report →

Minor September 18, 2025

Order tax invoices are not generated and order notifications are sent with delay

Detected by Pingoru
Sep 18, 2025, 11:15 AM UTC
Resolved
Sep 18, 2025, 12:15 PM UTC
Duration
59m
Affected: Admin
Timeline · 4 updates
  1. investigating Sep 18, 2025, 11:15 AM UTC

    We are experiencing an issue that relates to the order tax invoices generation and notification emails delivery from our platform for some stores. As a result, some store owners cannot access order tax invoices in Ecwid Admin, and customers can receive email notifications without invoices and with a delay. We’re working on it urgently and will keep you updated right here. Please note that all your store data (products, orders, customer details, store settings, etc) is safe and intact. The invoice generation email delivery will be up and running as usual once we fix the issue.

  2. investigating Sep 18, 2025, 11:45 AM UTC

    We implemented the fix for the issue, and we are monitoring the results.

  3. monitoring Sep 18, 2025, 12:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2025, 12:15 PM UTC

    We’re pleased to inform you that the issue has been resolved — order tax invoices and email notifications are now functioning as expected. We sincerely apologize for the experience.

Read the full incident report →

Major June 2, 2025

Some Instant Sites and website editors don't load

Detected by Pingoru
Jun 02, 2025, 09:48 AM UTC
Resolved
Jun 02, 2025, 11:04 AM UTC
Duration
1h 16m
Affected: Storefront
Timeline · 4 updates
  1. investigating Jun 02, 2025, 09:48 AM UTC

    We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies. We are actively investigating the issue.

  2. identified Jun 02, 2025, 10:04 AM UTC

    An issue with Instant Site website display was identified. Our team is working on an urgent fix for it.

  3. monitoring Jun 02, 2025, 10:26 AM UTC

    A fix has been implemented. Instant Sites and website editors are loading now. We'll be monitoring the issue further.

  4. resolved Jun 02, 2025, 11:04 AM UTC

    This incident has been resolved.

Read the full incident report →