Ecwid incident
Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons
Ecwid experienced a minor incident on October 1, 2025 affecting Storefront and Checkout and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 06:31 AM UTC
We're currently experiencing an issue where text in customer and admin email notifications, the Instant Site editor, and certain Instant Site buttons is being replaced with placeholder labels such as "!sorryTextNotLoaded." We are working on this as a matter of urgency and will provide updates here. Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.
- monitoring Oct 01, 2025, 07:39 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Oct 01, 2025, 07:47 AM UTC
We are pleased to inform you that the issue has been resolved. Text is now displayed correctly in email notifications, the Instant Site editor, and on Instant Site buttons. We sincerely apologize for the experience.