Ecwid experienced a minor incident on October 22, 2025 affecting Storefront and Admin, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2025, 07:56 AM UTC
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at [email protected].
- investigating Oct 22, 2025, 07:57 AM UTC
We are continuing to investigate this issue.
- investigating Oct 22, 2025, 08:35 AM UTC
We are continuing to investigate the issue.
- identified Oct 22, 2025, 08:50 AM UTC
We identified the issue and are working on the urgent fix.
- monitoring Oct 22, 2025, 09:43 AM UTC
A fix has been implemented and is being applied to the stores.
- monitoring Oct 22, 2025, 10:13 AM UTC
The fix is still being applied. Some stores still may be experiencing the issue, and we expect it to be fixed soon.
- monitoring Oct 22, 2025, 11:51 AM UTC
All store orders and products added before the incident are restored. Now, only products added during the incident can be missing from the admin. We are working on restoring them, too.
- monitoring Oct 22, 2025, 12:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 22, 2025, 01:01 PM UTC
This incident has been resolved.