Ecwid incident

New products / product updates are not displaying in Featured Products / categories in some stores

Major Ongoing View vendor source →

Ecwid is currently experiencing a major incident affecting Storefront, which began 2h ago. The vendor's full update timeline is below.

Started
May 14, 2026, 05:45 PM UTC
Resolved
Ongoing
Duration
● 2h 1m
Detected by Pingoru
May 14, 2026, 05:45 PM UTC

Affected components

Storefront

Update timeline

  1. identified May 14, 2026, 05:45 PM UTC

    One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts. This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones. We are currently working on restoring the service. At the moment, there is no ETA available. We are sorry for this disruption. The next update will be provided in 1 hour.

  2. identified May 14, 2026, 06:58 PM UTC

    We are continuing to work on the fix right now.