Ecwid incident
New products / product updates are not displaying in Featured Products / categories in some stores
Ecwid experienced a major incident on May 14, 2026 affecting Storefront, lasting 11h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 14, 2026, 05:45 PM UTC
One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts. This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones. We are currently working on restoring the service. At the moment, there is no ETA available. We are sorry for this disruption. The next update will be provided in 1 hour.
- identified May 14, 2026, 06:58 PM UTC
We are continuing to work on the fix right now.
- monitoring May 14, 2026, 08:19 PM UTC
We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.
- resolved May 15, 2026, 05:45 AM UTC
The incident has been resolved.