Ecwid incident

Some Instant Sites and website editors don't load

Major Resolved View vendor source →

Ecwid experienced a major incident on June 2, 2025 affecting Storefront, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 09:48 AM UTC
Resolved
Jun 02, 2025, 11:04 AM UTC
Duration
1h 16m
Detected by Pingoru
Jun 02, 2025, 09:48 AM UTC

Affected components

Storefront

Update timeline

  1. investigating Jun 02, 2025, 09:48 AM UTC

    We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies. We are actively investigating the issue.

  2. identified Jun 02, 2025, 10:04 AM UTC

    An issue with Instant Site website display was identified. Our team is working on an urgent fix for it.

  3. monitoring Jun 02, 2025, 10:26 AM UTC

    A fix has been implemented. Instant Sites and website editors are loading now. We'll be monitoring the issue further.

  4. resolved Jun 02, 2025, 11:04 AM UTC

    This incident has been resolved.