EcoStruxure IT Outage History
EcoStruxure IT is up right nowPingoru has recorded 49 incidents for EcoStruxure IT: 6 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 3 | 10 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 526 (0%) |
Incidents, newest first
Minor June 29, 2026 SMS 2FA codes are not sent when signing in on ITE 54m EcoStruxure IT Expert, EcoStruxure IT Advisor, EcoStruxure IT Mobile
Started Jun 29, 2026, 06:14 PM UTC· resolved Jun 29, 2026, 07:09 PM UTC
- investigating Jun 29, 2026, 06:14 PM UTC
We are currently investigating the issue.
- monitoring Jun 29, 2026, 06:58 PM UTC
A fix has been been implemented and we are monitoring the behavior.
- monitoring Jun 29, 2026, 07:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 29, 2026, 07:09 PM UTC
This incident has been resolved.
Minor June 17, 2026 Unable to receive data 2h 42m EcoStruxure IT Expert, EcoStruxure Asset Advisor, EcoStruxure IT Mobile
Started Jun 17, 2026, 10:12 AM UTC· resolved Jun 17, 2026, 12:54 PM UTC
- identified Jun 17, 2026, 10:12 AM UTC
We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.
- monitoring Jun 17, 2026, 11:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2026, 12:54 PM UTC
This incident has been resolved.
Notice May 18, 2026 SMS 2FA Login Issue – EcoStruxure IT Expert 2h 57m EcoStruxure IT Expert, EcoStruxure IT Advisor, EcoStruxure Asset Advisor, EcoStruxure IT Mobile and 1 more
Started May 18, 2026, 01:36 PM UTC· resolved May 18, 2026, 04:34 PM UTC
- identified May 18, 2026, 01:36 PM UTC
We are currently experiencing an issue with an external service provider that is preventing users from logging into EcoStruxure IT Expert when using SMS as their two-factor authentication (2FA) method. Impact This issue affects only users who have selected SMS text messages as their 2FA method. Workarounds While we work to resolve the issue, affected users can: - Use their recovery code to log in and reset their MFA settings - Reset their MFA directly via: https://app.ecostruxureit.com/mfa-reset - Contact their administrator to reset MFA and switch to an alternative method Our Platform Engineering team is actively engaged and working with the provider to remediate the issue. We will provide further updates as more information becomes available.
- identified May 18, 2026, 02:15 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 18, 2026, 04:34 PM UTC
The issue affecting SMS-based two-factor authentication (2FA) has now been resolved. Users who were previously unable to log in using SMS as their 2FA method should now be able to access EcoStruxure IT Expert normally. Thank you for your patience.
Minor November 18, 2025 EcoStruxure IT service disruption 1h 23m EcoStruxure IT Expert, EcoStruxure IT Advisor, EcoStruxure Asset Advisor, EcoStruxure IT Mobile and 1 more
Started Nov 18, 2025, 02:24 PM UTC· resolved Nov 18, 2025, 03:47 PM UTC
- identified Nov 18, 2025, 02:24 PM UTC
We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged and working on remediations. Backend processing of alarms etc. is unaffected.
- monitoring Nov 18, 2025, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:47 PM UTC
This incident has been resolved.
Notice October 20, 2025 EcoStruxure IT mobile app push notifications unavailable –
Started Oct 20, 2025, 08:00 AM UTC· resolved Oct 20, 2025, 08:00 AM UTC
- resolved Oct 20, 2025, 11:01 AM UTC
We have identified an issue with our mobile app push notifications. The issue caused push notifications on mobile devices to be unavailable. That includes 2FA & alarm push notification
Minor June 3, 2025 Issue with smart connect service 1h 23m EcoStruxure IT Expert, Smart Connect Integration with ITE and EcoStruxure Asset Advisor
Started Jun 03, 2025, 02:52 PM UTC· resolved Jun 03, 2025, 04:16 PM UTC
- investigating Jun 03, 2025, 02:52 PM UTC
We are seeing some problems with the smart connect service impacting claiming/un-claiming and receiving new measurements/alarms.
- monitoring Jun 03, 2025, 04:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 04:16 PM UTC
This incident has been resolved.
Major May 8, 2025 EcoStruxure IT Support is unavailable 14h 27m EcoStruxure IT Community
Started May 08, 2025, 05:27 PM UTC· resolved May 09, 2025, 07:54 AM UTC
- investigating May 08, 2025, 05:27 PM UTC
We are experiencing issues with that affect the EcoStruxure IT support ticketing system. We are working on a solution. In the interim, please email [email protected].
- resolved May 09, 2025, 07:54 AM UTC
This incident has been resolved.
Major March 26, 2025 Issue with viewing alarms overview in the mobile app 38m EcoStruxure IT Mobile
Started Mar 26, 2025, 11:19 AM UTC· resolved Mar 26, 2025, 11:58 AM UTC
- investigating Mar 26, 2025, 11:19 AM UTC
We are currently investigating this issue.
- identified Mar 26, 2025, 11:24 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 26, 2025, 11:42 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 26, 2025, 11:54 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 26, 2025, 11:56 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 26, 2025, 11:58 AM UTC
This incident has been resolved.
Minor March 4, 2025 Alarm & Report Email Processing Delays 1d 14h EcoStruxure IT Expert, EcoStruxure Asset Advisor, EcoStruxure IT Mobile
Started Mar 04, 2025, 06:07 PM UTC· resolved Mar 06, 2025, 08:19 AM UTC
- identified Mar 04, 2025, 06:07 PM UTC
We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor We are working on a fix. No data has been lost.
- resolved Mar 06, 2025, 08:19 AM UTC
This incident has been resolved.
Minor January 16, 2025 Alarm Processing Delays 1h EcoStruxure IT Expert, EcoStruxure IT Mobile
Started Jan 16, 2025, 06:13 PM UTC· resolved Jan 16, 2025, 07:13 PM UTC
- identified Jan 16, 2025, 06:13 PM UTC
We have identified an issue causing alarm emails to be delayed and are working on a fix. No data has been lost.
- monitoring Jan 16, 2025, 06:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2025, 07:13 PM UTC
This incident has been resolved.
Minor January 3, 2025 Delayed Processing of Threshold Alarms 8m EcoStruxure IT Expert
Started Jan 03, 2025, 12:14 PM UTC· resolved Jan 03, 2025, 12:22 PM UTC
- investigating Jan 03, 2025, 12:14 PM UTC
We are experiencing delayed processing of threshold alarms. This affects the threshold policies created by customers. We are currently investigating the root cause.
- monitoring Jan 03, 2025, 12:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 03, 2025, 12:22 PM UTC
This incident has been resolved.