Is EcoStruxure IT down?
Last checked 8m agoNo incidents right now.
EcoStruxure IT is operational right now. Last checked 8m ago; the most recent incident resolved 26d ago.
Real-time EcoStruxure IT status, recent outages, and incident history — pulled directly from EcoStruxure IT's official status page at https://status.ecostruxureit.com every 5 minutes. Pingoru tracks 7 EcoStruxure IT services and has captured 2 incidents in the last 90 days (99.29% uptime). Get email, Slack, Discord, or webhook alerts the moment EcoStruxure IT reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT frontpage and help center
Timeline · 3 updates
- identified · May 18, 2026, 01:36 PM UTC
We are currently experiencing an issue with an external service provider that is preventing users from logging into EcoStruxure IT Expert when using SMS as their two-factor authentication (2FA) method. Impact This issue affects only users who have selected SMS text messages as their 2FA method. Workarounds While we work to resolve the issue, affected users can: - Use their recovery code to log in and reset their MFA settings - Reset their MFA directly via: https://app.ecostruxureit.com/mfa-reset - Contact their administrator to reset MFA and switch to an alternative method Our Platform Engineering team is actively engaged and working with the provider to remediate the issue. We will provide further updates as more information becomes available.
- identified · May 18, 2026, 02:15 PM UTC
We are continuing to work on a fix for this issue.
- resolved · May 18, 2026, 04:34 PM UTC
The issue affecting SMS-based two-factor authentication (2FA) has now been resolved. Users who were previously unable to log in using SMS as their 2FA method should now be able to access EcoStruxure IT Expert normally. Thank you for your patience.
Latest: The issue affecting SMS-based two-factor authentication (2FA) has now been resolved. Users who were previously unable to log in using SMS as their 2FA method should now be able to …
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- EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile
Timeline · 3 updates
- identified · Apr 08, 2026, 07:55 AM UTC
We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways. We are working on a fix.
- monitoring · Apr 08, 2026, 09:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Apr 08, 2026, 10:15 AM UTC
This incident has been resolved. Due to a data migration effort, 1 hour and 51 minutes of data are missing from EcoStruxure IT Expert and EcoStruxure Asset Advisor.
Latest: This incident has been resolved. Due to a data migration effort, 1 hour and 51 minutes of data are missing from EcoStruxure IT Expert and EcoStruxure Asset Advisor.
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- Started May 18, 2026, 01:36 PM UTC · Resolved May 18, 2026, 04:34 PM UTC · 2h 57m
- Unable to receive data ResolvedStarted Apr 08, 2026, 10:15 AM UTC · Resolved Apr 08, 2026, 10:15 AM UTC · —