Resolved after 1 hour 23 minutes, affecting EcoStruxure IT Expert and Smart Connect Integration with ITE and EcoStruxure Asset Advisor, on June 3, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
EcoStruxure IT ExpertSmart Connect Integration with ITE and EcoStruxure Asset Advisor
Update timeline
- investigating Jun 03, 2025, 02:52 PM UTC
We are seeing some problems with the smart connect service impacting claiming/un-claiming and receiving new measurements/alarms.
- monitoring Jun 03, 2025, 04:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 04:16 PM UTC
This incident has been resolved.
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