Resolved after 1 day 14 hours, affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor and 1 more, on March 4, 2025.
We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor We are working on a fix. No data has been lost.
Affected components
Update timeline
- identified Mar 04, 2025, 06:07 PM UTC
We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor We are working on a fix. No data has been lost.
- resolved Mar 06, 2025, 08:19 AM UTC
This incident has been resolved.
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