EcoStruxure IT incident

Unable to receive data

Minor Vendor's status page →

Resolved after 2 hours 42 minutes, affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor and 1 more, on June 17, 2026.

monitoring Jun 17, 2026, 11:15 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 17, 2026, 10:12 AM UTC
Resolved
Jun 17, 2026, 12:54 PM UTC
Duration
2h 42m
Detected by Pingoru
Jun 17, 2026, 10:12 AM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile

Update timeline

  1. identified Jun 17, 2026, 10:12 AM UTC

    We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.

  2. monitoring Jun 17, 2026, 11:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 12:54 PM UTC

    This incident has been resolved.

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