EcoStruxure IT experienced a minor incident on November 18, 2025 affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT frontpage and help center
Update timeline
- identified Nov 18, 2025, 02:24 PM UTC
We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged and working on remediations. Backend processing of alarms etc. is unaffected.
- monitoring Nov 18, 2025, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:47 PM UTC
This incident has been resolved.