Resolved after 1 hour 23 minutes, affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more, on November 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT Community
Update timeline
- identified Nov 18, 2025, 02:24 PM UTC
We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged and working on remediations. Backend processing of alarms etc. is unaffected.
- monitoring Nov 18, 2025, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:47 PM UTC
This incident has been resolved.
Your product runs on more than EcoStruxure IT
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services