eazyBI Outage History

There were 4 eazyBI outages since February 6, 2026 totaling 88h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eazybi.com

Major April 23, 2026

On some sites the Assets object schema and the Assets custom fields import returns an error.

Detected by Pingoru: Apr 23, 2026, 08:25 PM UTC
Resolved: Apr 24, 2026, 07:56 AM UTC
Duration: 11h 31m

Affected: Web App

Timeline · 6 updates

investigating Apr 23, 2026, 08:25 PM UTC

We are currently investigating this issue.
identified Apr 24, 2026, 05:41 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 24, 2026, 06:55 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 24, 2026, 07:02 AM UTC

We are continuing to monitor for any further issues.
resolved Apr 24, 2026, 07:56 AM UTC

This incident has been resolved.
postmortem Apr 24, 2026, 07:57 AM UTC

The problem occurred due to a change in the REST API on the Atlassian side. Was fixed by Atlassian.

Read the full incident report →

Major March 24, 2026

There are problems with eazyBI for Confluence app authorization

Detected by Pingoru: Mar 24, 2026, 08:01 AM UTC
Resolved: Mar 24, 2026, 08:55 AM UTC
Duration: 53m

Affected: Web App

Timeline · 5 updates

identified Mar 24, 2026, 08:01 AM UTC

There is an ongoing incident regarding the Confluence app authorization. We are in contact with Atlassian about the issue.
identified Mar 24, 2026, 08:33 AM UTC

It is related to the Atlassian incident. https://developer.status.atlassian.com/incidents/fv07669nyqj1
monitoring Mar 24, 2026, 08:46 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2026, 08:55 AM UTC

This incident has been resolved.
postmortem Mar 24, 2026, 08:55 AM UTC

Atlassian incident impacted eazyBI app.

Read the full incident report →

Critical March 16, 2026

eazyBI was unavailable due to database connection problems.

Detected by Pingoru: Mar 16, 2026, 06:17 AM UTC
Resolved: Mar 16, 2026, 11:59 AM UTC
Duration: 5h 41m

Affected: Web AppDocs

Timeline · 4 updates

monitoring Mar 16, 2026, 06:17 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 16, 2026, 08:37 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 16, 2026, 11:59 AM UTC

This incident has been resolved.
postmortem Mar 19, 2026, 09:31 AM UTC

Service was unavailable due to a large number of unterminated SQL transactions, which exhausted available database connections. The issue was detected by monitoring systems; however, as it occurred outside working hours, response and remediation were delayed. To prevent recurrence, we are updating timeout configurations to reduce the risk of lingering transactions. Monitoring has been improved with severity-based alerting to ensure timely notification and response.

Read the full incident report →

Minor February 6, 2026

We are experiencing data import issues from Time to SLA app.

Detected by Pingoru: Feb 06, 2026, 09:43 AM UTC
Resolved: Feb 09, 2026, 07:58 AM UTC
Duration: 2d 22h

Affected: Web App

Timeline · 4 updates

investigating Feb 06, 2026, 09:43 AM UTC

We are currently investigating this issue.
monitoring Feb 09, 2026, 07:54 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 09, 2026, 07:58 AM UTC

This incident has been resolved.
postmortem Feb 09, 2026, 08:44 AM UTC

A third-party REST API problem

Read the full incident report →

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