eazyBI incident

Data imports into eazyBI accounts with the Xray app are failing

Minor Resolved View vendor source →

eazyBI experienced a minor incident on January 21, 2026 affecting Web App, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 06:54 AM UTC
Resolved
Jan 22, 2026, 07:07 PM UTC
Duration
1d 12h
Detected by Pingoru
Jan 21, 2026, 06:54 AM UTC

Affected components

Web App

Update timeline

  1. identified Jan 21, 2026, 06:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 22, 2026, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2026, 07:07 PM UTC

    This incident has been resolved.

  4. postmortem Apr 14, 2026, 02:17 PM UTC

    The incident was caused by an incomplete solution for Xray data import changes. Import via the Xray GraphQL API was added alongside backup processing, but unlike backups, the GraphQL API enforces project-level permissions — so instance admins who could access the full Xray backup were denied data for projects where they lacked explicit access.