eazyBI incident

We are experiencing data import issues for Jira Cloud sites with temporary license extension.

Minor Resolved View vendor source →

eazyBI experienced a minor incident on May 14, 2026 affecting Web App, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 06:24 AM UTC
Resolved
May 14, 2026, 10:23 AM UTC
Duration
3h 58m
Detected by Pingoru
May 14, 2026, 06:24 AM UTC

Affected components

Web App

Update timeline

  1. investigating May 14, 2026, 06:24 AM UTC

    We are currently investigating this issue.

  2. identified May 14, 2026, 06:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 07:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 10:23 AM UTC

    This incident has been resolved.

  5. postmortem May 14, 2026, 10:24 AM UTC

    eazyBI sites without an Atlassian subscription that use a development license extension had lost their license status, resulting in import errors across several eazyBI accounts. We have restored the license status validation for development extensions and verified successful import completion across affected sites.