eazyBI incident

On some sites the Assets object schema and the Assets custom fields import returns an error.

Major Resolved View vendor source →

eazyBI experienced a major incident on April 23, 2026 affecting Web App, lasting 11h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 08:25 PM UTC
Resolved
Apr 24, 2026, 07:56 AM UTC
Duration
11h 31m
Detected by Pingoru
Apr 23, 2026, 08:25 PM UTC

Affected components

Web App

Update timeline

  1. investigating Apr 23, 2026, 08:25 PM UTC

    We are currently investigating this issue.

  2. identified Apr 24, 2026, 05:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 24, 2026, 06:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 24, 2026, 07:02 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 24, 2026, 07:56 AM UTC

    This incident has been resolved.

  6. postmortem Apr 24, 2026, 07:57 AM UTC

    The problem occurred due to a change in the REST API on the Atlassian side. Was fixed by Atlassian.