eazyBI incident

On some sites, the Assets object schema and the Assets custom fields import give an error. The data import from other apps might also be affected.

Minor Resolved View vendor source →

eazyBI experienced a minor incident on August 4, 2025 affecting Web App, lasting 22h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 07:42 AM UTC
Resolved
Aug 05, 2025, 06:32 AM UTC
Duration
22h 49m
Detected by Pingoru
Aug 04, 2025, 07:42 AM UTC

Affected components

Web App

Update timeline

  1. investigating Aug 04, 2025, 07:42 AM UTC

    We are looking for a solution with Atlassian.

  2. identified Aug 04, 2025, 02:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 04, 2025, 02:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 05, 2025, 06:32 AM UTC

    This incident has been resolved.

  5. postmortem Oct 06, 2025, 02:25 PM UTC

    Changes in the Atlassian REST API made it impossible to detect whether the site has Assets and other apps.