eazyBI incident

On some sites, the Assets object schema and the Assets custom fields import give an error.

Major Resolved View vendor source →

eazyBI experienced a major incident on September 15, 2025 affecting Web App, lasting 3d 15h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 02:10 PM UTC
Resolved
Sep 19, 2025, 05:48 AM UTC
Duration
3d 15h
Detected by Pingoru
Sep 15, 2025, 02:10 PM UTC

Affected components

Web App

Update timeline

  1. investigating Sep 15, 2025, 06:03 AM UTC

    We are currently investigating this issue.

  2. identified Sep 15, 2025, 02:10 PM UTC

    UPD. Sep-16. The problem is escalated to Atlassian. There is an internal incident open and Atlassian teams are working on the fix. They were able to reproduce the issue and are working on the resolution. We will keep you updated on this. Atlassian incident: https://developer.status.atlassian.com/incidents/mc0d4jnrz122

  3. identified Sep 17, 2025, 08:18 AM UTC

    UPD from Atlassian. Apologies for the delay! Our Engineering team is still investigating this and will let you know as soon as we get an update!

  4. monitoring Sep 17, 2025, 10:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 19, 2025, 05:48 AM UTC

    This incident has been resolved.

  6. postmortem Oct 06, 2025, 02:36 PM UTC

    Atlassian incident: [https://developer.status.atlassian.com/incidents/mc0d4jnrz122](https://developer.status.atlassian.com/incidents/mc0d4jnrz122)