Dynatrace incident

OneAgent version 1.337 may impact IBM MQ message processing for .NET applications

Minor Ongoing View vendor source →

Dynatrace is currently experiencing a minor incident affecting Dynatrace Product and Dynatrace Product (Process-AWS-americas) and 1 more component, which began 8h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 01:44 PM UTC
Resolved
Ongoing
Duration
● 8h 20m
Detected by Pingoru
May 20, 2026, 01:44 PM UTC

Affected components

Dynatrace ProductDynatrace Product (Process-AWS-americas)Dynatrace Product (Process-AWS-emea)Dynatrace Product (Process-Azure-emea)Dynatrace Product (Process-GCP-emea)Dynatrace Product (Process-AWS-asia-pacific)Dynatrace Product (Process-Azure-americas)Dynatrace Product (Process-Azure-asia-pacific)Dynatrace Product (Process-GCP-americas)Dynatrace Product (Process-GCP-asia-pacific)

Update timeline

  1. identified May 20, 2026, 01:44 PM UTC

    We are currently investigating an issue related to OneAgent for .NET version 1.337, which is impacting message processing in environments using IBM MQ. As a result, some downstream applications are unable to properly process incoming messages, which may lead to disruptions in normal business operations. Our team is actively working to identify and resolve the problem, and we will provide updates as more information becomes available. At the time we recommend not to update to 1.337 if you have agents in this scenario. Please follow here for updates.

  2. identified May 20, 2026, 07:02 PM UTC

    We are actively working on a fix for the issue affecting OneAgent for .NET version 1.337. Mitigation will take some time, and we will continue to provide updates here as progress is made. We do have a manual mitigation for those customers directly impacted. Please open a Support ticket and our team can assist you with this. In the meantime, we recommend that customers using IBM MQ do not upgrade to version 1.337 until mitigation has been completed. We apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue.

  3. monitoring May 20, 2026, 08:58 PM UTC

    We have deployed a fix for the issue affecting OneAgent for .NET version 1.337 and are continuing to monitor the situation closely. Customers may proceed with upgrading to version 1.337.51.20260520. If you continue to experience this issue after the upgrade, please open a support ticket for further assistance.