Dynatrace incident
Data processing disruption on GCP US-East deployment
Dynatrace experienced a minor incident on October 1, 2026 affecting Dynatrace Product and Dynatrace Product (Process-GCP-americas), lasting 7h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 01:35 PM UTC
We are investigating an issue affecting environments on GCP in the US-East region. Customers may experience delays in data ingestion or issues with data processing. We are working to restore normal processing as quickly as possible. We will provide another update by 3:30 PM UTC, or sooner if further information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Oct 01, 2026, 02:09 PM UTC
We are investigating an issue affecting services in the GCP US-East region. Customers may currently experience delayed telemetry data ingestion. As a result, some telemetry may not be fully reflected in Dynatrace services, which may lead to gaps in dashboards, delayed problem detection, or event-based workflows not executing as expected. We are working to restore normal processing as quickly as possible and will provide another update by 4:00 PM UTC, or sooner if further information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Oct 01, 2026, 03:07 PM UTC
The issue affecting services in the GCP US-East region has been mitigated. The root cause points to a service disruption on our cloud provider’s side, which has since subsided. Telemetry ingestion has recovered, and delayed log data is now being processed. Customers should begin to see recovery across related Dynatrace services as processing continues to stabilize. Our teams are monitoring for continued stability and will provide another update by 6:00 PM UTC, or sooner if further information becomes available. We apologize for the disruption and appreciate your continued patience as recovery progresses.
- monitoring Oct 01, 2026, 06:03 PM UTC
We continue to see positive progress following the mitigation of the service disruption affecting the GCP US-East region. Telemetry ingestion has recovered, and delayed log data is processing as expected, with related Dynatrace services continuing to stabilize. Our teams will remain actively engaged and continue monitoring to confirm sustained stability. We will provide another update by 9:00PM UTC, or sooner if there are any material changes. We appreciate your continued patience and partnership as recovery progresses.