Dynatrace incident
Support Portal Login Issues for a Subset of Customers
Dynatrace is currently experiencing a minor incident affecting Dynatrace ecosystem services and Dynatrace ecosystem services (Dynatrace Support Portal), which began 13h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 04:01 PM UTC
We are aware and actively working to mitigate an issue affecting access to our support portal. Some customers may be unable to sign in or may encounter error messages during login. For immediate assistance with a critical issue, please call our support hotline at 1-844-900-3962 if you are unable to access the portal. We will provide an update within the next hour, or sooner if more information becomes available. We apologize for the disruption and appreciate your patience as we work to restore access.
- investigating Oct 16, 2026, 04:59 PM UTC
We continue to investigate login issues affecting some customers accessing our support portal. Affected customers may be unable to sign in or may encounter error messages during login. For any critical issues, please call our support hotline at 1-844-900-3962 for immediate assistance rather than relying on portal access while the investigation continues. We will provide an update within the next two hours, or sooner if more information becomes available.
- investigating Oct 16, 2026, 06:51 PM UTC
Our investigation into the support portal access issues remains ongoing. Some customers may experience sign-in failures or receive error messages when attempting to log in. Our teams are actively working on a fix. If you need assistance with a critical issue, please contact our support hotline directly at 1-844-900-3962 for immediate support while portal login issues persist. Our next update will be shared within three hours, or earlier if additional information becomes available.
- monitoring Oct 16, 2026, 10:24 PM UTC
We have implemented a fix for the support portal login issues, and customers should now be able to sign in successfully. If you continue to have trouble accessing the portal and need assistance with a critical issue, please call our support hotline at 1-844-900-3962 for immediate support. Our teams will continue monitoring for stability throughout the weekend, and we will provide an update on Monday. Thank you for your patience while we worked to restore access.