Is Dynatrace down?

We are aware of an issue preventing a limited number of Dynatrace Managed customers from logging in to their Managed clusters. This issue is isolated to clusters running version 1.348. Our teams are actively investigating. We will provide our next update within two hours, or sooner as meaningful progress is made. We sincerely apologize for the disruption and appreciate your patience.

We are actively investigating the issue preventing some Dynatrace Managed customers from logging in to their Managed clusters. The impact is limited to customers who use OpenID Connect (OIDC)-based single sign-on (SSO) authentication on Dynatrace Managed version 1.348; customers using other authentication methods or Managed versions are not affected.  We will provide an update within the next two hours, or sooner if meaningful progress is made.

Our teams have identified a potential root cause of the issue preventing some Dynatrace Managed customers from logging in to their Managed clusters and are actively working toward a fix.  The impact remains limited to customers who use OpenID Connect (OIDC)-based single sign-on (SSO) authentication on Dynatrace Managed version 1.348; customers using other authentication methods or Managed versions are not affected. Impacted customers can contact their Dynatrace support team for a potential workaround Implementing and validating the fix will require additional time. We will provide an update within the next 24 hours, or sooner if meaningful progress is made. We sincerely apologize for the disruption and appreciate your continued patience.

Our teams have implemented a fix for the issue that prevented some Dynatrace Managed customers from logging in to their Managed clusters. We are now actively monitoring the fix to ensure stability. The impact was limited to customers who use OpenID Connect (OIDC)-based single sign-on (SSO) authentication on Dynatrace Managed version 1.348; customers using other authentication methods or Managed versions were not affected. If you believe you are still impacted, we encourage you to contact your Dynatrace Support team for assistance. We will provide an update within the next 24 hours, or sooner if meaningful progress is made.

We are aware of an issue causing ingested syslogs content to appear empty for some customers. This is only affecting ActiveGates that have updated to version 1.347.  Our teams are actively investigating. We will provide the next status update within two hours. We apologize for the disruption and appreciate your patience as we work to resolve the issue.

We have identified the issue causing ingested syslog content to appear empty for a small subset of customers using ActiveGate version 1.347 and are actively working on a fix. We advise customers not to downgrade that version of ActiveGate, as doing so will not resolve this issue. If you believe you are affected, please contact your support team for a workaround to use until the fix has been implemented. We will provide the next status update within two hours.

We have identified the cause of an issue in ActiveGate version 1.347 that results in ingested syslog content appearing empty. The impact is limited to a small subset of customers who ingest non-standard syslog formats, and our engineering team is actively developing a fix. Please note that downgrading ActiveGate will not resolve this issue, so we recommend remaining on the current version. If you believe you are affected, a workaround is available to use until the fix has been implemented. Please review the steps in our Community post: https://community.dynatrace.com/t/workaround-syslogs-ingestion-via-activegate-version-1-347-presenting-empty-data/57278 If you have any difficulty applying the workaround, please open a support case and our team will assist you. We will provide the next update within the next 24 hours, or sooner once the fix has been implemented.

A fix has been implemented for the issue in ActiveGate version 1.347 that caused ingested syslog content to appear empty. This issue affected a small subset of customers who ingest non-standard syslog formats. Our team will continue to closely monitor the fix to ensure ongoing stability. Customers who implemented the previously provided workaround may now revert that change. Leaving the workaround in place will not have an adverse impact. If you continue to experience any issues, please open a support case or contact your account team, and we will assist you promptly.  We will provide an update once we have concluded our monitoring, or sooner should there be any developments. We appreciate your patience and continued partnership.

We are aware and actively working to mitigate an issue affecting access to our support portal. Some customers may be unable to sign in or may encounter error messages during login. For immediate assistance with a critical issue, please call our support hotline at 1-844-900-3962 if you are unable to access the portal. We will provide an update within the next hour, or sooner if more information becomes available. We apologize for the disruption and appreciate your patience as we work to restore access.

We continue to investigate login issues affecting some customers accessing our support portal. Affected customers may be unable to sign in or may encounter error messages during login. For any critical issues, please call our support hotline at 1-844-900-3962 for immediate assistance rather than relying on portal access while the investigation continues. We will provide an update within the next two hours, or sooner if more information becomes available.

Our investigation into the support portal access issues remains ongoing. Some customers may experience sign-in failures or receive error messages when attempting to log in. Our teams are actively working on a fix. If you need assistance with a critical issue, please contact our support hotline directly at 1-844-900-3962 for immediate support while portal login issues persist. Our next update will be shared within three hours, or earlier if additional information becomes available.

We have implemented a fix for the support portal login issues, and customers should now be able to sign in successfully. If you continue to have trouble accessing the portal and need assistance with a critical issue, please call our support hotline at 1-844-900-3962 for immediate support. Our teams will continue monitoring for stability throughout the weekend, and we will provide an update on Monday. Thank you for your patience while we worked to restore access.

While we have applied a fix to address the support portal login issues, our investigation identified additional issues affecting some customers’ ability to log in. Our teams are actively working to resolve these issues. If you continue to have trouble accessing the portal and need assistance with a critical issue, please call our support hotline at 1-844-900-3962 for immediate support. We will provide our next update on Wednesday. We apologize for the continued inconvenience and appreciate your patience as we work to restore reliable access.

We are aware of an issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. Some customers may experience data drops for these affected data types. Our teams are actively working to mitigate the issue and reduce customer impact. We will provide the next update within the next hour, or sooner if new information becomes available. We apologize for the inconvenience and thank you for your patience.

We have applied mitigation efforts for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. We are now seeing data flow as expected for the affected data types. Our teams will continue to monitor the service closely to confirm ongoing stability and ensure customer impact remains mitigated. We will provide an update in the next two hours or sooner.

We continue to see stability following the mitigation efforts applied for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. Data continues to flow as expected for the affected data types. Our teams will continue to monitor the service closely for a period to confirm ongoing stability and ensure customer impact remains mitigated. We will provide the next update within the next 24 hours, or sooner if new information becomes available.

Service remains stable following implementation of the fix, with data processing operating as expected across the affected services. We will continue to monitor closely to verify sustained stability and provide our next update within 24 hours, or sooner if there are material developments. If you are experiencing any remaining issues, please contact your support team for assistance.

We are aware of an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.

We are continuing to investigate an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.

We are continuing to investigate an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.

We are continuing to test out mitigation strategies. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may have caused. We will provide further updates as more information becomes available.

We have applied mitigation and we are seeing improvements. We will continue to monitor the situation closely over the weekend and provide a further update once more information is available. We appreciate your patience as we work to fully resolve this issue.

Mitigation measures have produced the expected results, and all services are operating normally. We will continue to monitor closely over the weekend and share a further update if necessary. We apologize for the inconvenience and appreciate your patience.