Logs and Metrics Ingestion possibly delayed in East-US (Virginia)

Update timeline

1. identified Oct 31, 2026, 05:26 AM UTC

   Data gaps may possibly be observed due to delays in log and metrics ingestions. No data loss at this stage. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.

2. monitoring Oct 31, 2026, 06:07 AM UTC

   We have applied mitigation efforts for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, and entities. We are now seeing data flow as expected for the affected data types. Our teams will continue to monitor the service closely to confirm ongoing stability and ensure customer impact remains mitigated. We will provide an update in the next two hours or sooner.

3. monitoring Oct 31, 2026, 06:34 AM UTC

   We have applied mitigation efforts for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, and entities. We are now seeing data flow as expected for the affected data types. There was no data lost stemming from this incident. Our teams will continue to monitor the service closely to confirm ongoing stability and ensure customer impact remains mitigated. We will provide an update in the next two hours or sooner.