Dynatrace incident
Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data
Ongoing since 02:40 PM UTC, affecting Dynatrace Product and Dynatrace Product (Dynatrace Product — Process-AWS-americas) and 1 more.
We are aware of an issue causing ingested syslogs content to appear empty for some customers. This is only affecting ActiveGates that have updated to version 1.347. Our teams are actively investigating. We will provide the next status update within two hours. We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Affected components
Update timeline
- investigating Oct 27, 2026, 02:40 PM UTC
We are aware of an issue causing ingested syslogs content to appear empty for some customers. This is only affecting ActiveGates that have updated to version 1.347. Our teams are actively investigating. We will provide the next status update within two hours. We apologize for the disruption and appreciate your patience as we work to resolve the issue.
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