Dynatrace incident

Performance issue in East US Azure environments

Resolved after 3 hours 6 minutes, affecting Dynatrace Product and Dynatrace Product (Dynatrace Product — Process-Azure-americas) and 1 more, on September 14, 2026.

monitoring Sep 14, 2026, 02:54 PM UTC

We continue to observe stable performance across Azure environments in the East US region following the mitigation measures previously implemented. Service levels remain within expected thresholds, and no new issues have been identified. Given the positive recovery trend, our next update will be provided within two hours, or sooner if any significant new information becomes available. We apologize for the inconvenience and appreciate your patience while we continue to monitor the environment closely.

Started
Sep 14, 2026, 01:35 PM UTC
Resolved
Sep 14, 2026, 04:42 PM UTC
Duration
3h 6m
Detected by Pingoru
Sep 14, 2026, 01:35 PM UTC

Affected components

Dynatrace ProductDynatrace Product (Dynatrace Product — Process-Azure-americas)Dynatrace Product (Dynatrace Product — Analyze-Azure-americas)

Update timeline

  1. investigating Sep 14, 2026, 01:35 PM UTC

    We are investigating a performance issue affecting Azure environments in the East US region. Increased latency is impacting metric processing and may also result in slower-than-normal user interface responsiveness. Customers may experience reduced alert generation, including metric events and anomaly detection. We are currently evaluating mitigation measures to restore normal service performance and will provide further updates as more information becomes available. We apologize for the inconvenience.

  2. monitoring Sep 14, 2026, 01:54 PM UTC

    We have identified the cause of a performance issue affecting Azure environments in the East US region. Mitigation measures have been applied, and service levels are returning to normal. We are continuing to monitor the environment closely to ensure ongoing stability and will provide the next update within one hour or sooner if significant new information becomes available. We apologize for the inconvenience.

  3. monitoring Sep 14, 2026, 02:54 PM UTC

    We continue to observe stable performance across Azure environments in the East US region following the mitigation measures previously implemented. Service levels remain within expected thresholds, and no new issues have been identified. Given the positive recovery trend, our next update will be provided within two hours, or sooner if any significant new information becomes available. We apologize for the inconvenience and appreciate your patience while we continue to monitor the environment closely.

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