Dutchie experienced a minor incident on August 9, 2026 affecting Order Terminal, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2026, 03:58 PM UTC
Status: Investigating We are currently investigating an issue affecting order delivery to fulfillment iPads at some dispensary locations. Customers placing orders online may experience delays in orders appearing on dispensary fulfillment screens. Our team has identified the likely cause and is actively working on a resolution. We will provide an update as soon as more information is available. Affected components Order Terminal (Degraded performance)
- identified Aug 09, 2026, 04:13 PM UTC
Status: Identified We have identified the cause of the issue affecting order delivery to fulfillment iPads at some dispensary locations. A rollback is currently in progress and we expect normal order processing to resume shortly. We will continue to provide updates as the situation develops. Affected components Order Terminal (Degraded performance)
- resolved Aug 09, 2026, 04:22 PM UTC
Status: Resolved We have resolved the issue affecting order delivery to fulfillment iPads at some dispensary locations. Orders are now processing and displaying normally. We apologize for any disruption this may have caused and appreciate your patience while our team worked to restore service. Affected components Order Terminal (Operational)