Dutchie incident

BioTrack NM latency causing delays when checking out guests in Dutchie POS

Minor Resolved View vendor source →

Dutchie experienced a minor incident on August 7, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 01:05 AM UTC
Resolved
Aug 07, 2026, 01:05 AM UTC
Duration
—
Detected by Pingoru
Aug 07, 2026, 01:05 AM UTC

Update timeline

  1. investigating Aug 06, 2026, 11:06 PM UTC

    Status: Investigating Dutchie Engineering has observed that customers in New Mexico are experiencing failures at checkout and with delivery transactions, due to slow response times from BioTrack NM. Dutchie Engineering is working with BioTrack NM. We will provide updates as more information becomes available. Biotrack Case number: 00004158

  2. resolved Aug 07, 2026, 01:05 AM UTC

    Status: Resolved This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.