Dutchie incident

Discounts & Vendor Module in Back Office Not Loading

Minor Resolved View vendor source →

Dutchie experienced a minor incident on August 11, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 02:06 PM UTC
Resolved
Aug 11, 2026, 02:06 PM UTC
Duration
—
Detected by Pingoru
Aug 11, 2026, 02:06 PM UTC

Update timeline

  1. investigating Aug 11, 2026, 01:16 PM UTC

    Status: Investigating We are aware of an issue affecting the discount module loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

  2. investigating Aug 11, 2026, 01:38 PM UTC

    Status: Investigating We are aware of an issue affecting the discount, vendor module, and Daily Snapshot Overview loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

  3. resolved Aug 11, 2026, 02:06 PM UTC

    Status: Resolved We have released a hotfix that has rectified the issues affecting the Discount, Vendor, and Daily Snapshot views. Please perform a hard refresh on your Back Office Login and all aspects of the system should be functioning as intended.