Dust Outage History

Dust is up right now

Dust had 43 outages in the last 2 years totaling 40h 10m of downtime — averaging 1.8 incidents per month.

There were 43 Dust outages since March 21, 2025 totaling 40h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dust.tt

Minor August 18, 2026

High latency on Dust

Detected by Pingoru
Aug 18, 2026, 03:10 PM UTC
Resolved
Aug 18, 2026, 05:28 PM UTC
Duration
2h 18m
Affected: Conversationseurope-west1us-central1
Timeline · 5 updates
  1. investigating Aug 18, 2026, 03:10 PM UTC

    We are currently having latency issues on Dust. We are investigating actively.

  2. investigating Aug 18, 2026, 03:12 PM UTC

    We are currently having latency issues on Dust. We are investigating actively.

  3. investigating Aug 18, 2026, 03:14 PM UTC

    We are currently having latency issues on Dust. We are investigating actively.

  4. monitoring Aug 18, 2026, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 18, 2026, 05:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2026

Agent executions fail with "The model is not supported"

Detected by Pingoru
Aug 11, 2026, 07:21 AM UTC
Resolved
Aug 11, 2026, 08:05 AM UTC
Duration
44m
Affected: Conversations
Timeline · 3 updates
  1. investigating Aug 11, 2026, 07:21 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 11, 2026, 07:40 AM UTC

    A fix has been implemented and we are monitoring the situation.

  3. resolved Aug 11, 2026, 08:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2026

High latency in Europe region

Detected by Pingoru
Jul 29, 2026, 02:04 PM UTC
Resolved
Jul 29, 2026, 03:51 PM UTC
Duration
1h 47m
Affected: Conversationseurope-west1
Timeline · 2 updates
  1. investigating Jul 29, 2026, 02:04 PM UTC

    Interactions with the platform may be slow in Europe

  2. resolved Jul 29, 2026, 03:51 PM UTC

    Back to normal

Read the full incident report →

Notice July 24, 2026

Error when navigating Dust

Detected by Pingoru
Jul 24, 2026, 01:35 PM UTC
Resolved
Jul 24, 2026, 01:39 PM UTC
Duration
4m
Affected: ConversationsDust App Platformeurope-west1us-central1Chrome Extension
Timeline · 2 updates
  1. identified Jul 24, 2026, 01:35 PM UTC

    Some users are seeing an error message when navigating the Dust website.

  2. resolved Jul 24, 2026, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026

Computer use unavailable in new conversations

Detected by Pingoru
Jul 22, 2026, 01:49 PM UTC
Resolved
Jul 22, 2026, 01:54 PM UTC
Duration
5m
Affected: Conversationseurope-west1
Timeline · 3 updates
  1. identified Jul 22, 2026, 01:49 PM UTC

    New conversations are not able to use the Computer tool. We have identified the issue and a fix is being deployed. Existing conversations are not affected.

  2. identified Jul 22, 2026, 01:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 22, 2026, 01:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2026

Degraded performance of Dust platform

Detected by Pingoru
Jul 16, 2026, 08:21 AM UTC
Resolved
Jul 16, 2026, 10:24 AM UTC
Duration
2h 2m
Affected: ConversationsDust App Platformeurope-west1APIus-central1Chrome Extension
Timeline · 2 updates
  1. identified Jul 16, 2026, 08:21 AM UTC

    High latency on our authentication service are slowing down the whole platform. The issues has been identified and we are working on solving it.

  2. resolved Jul 16, 2026, 10:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2026

Elevated Computer Errors

Detected by Pingoru
Jul 15, 2026, 01:45 PM UTC
Resolved
Jul 15, 2026, 02:06 PM UTC
Duration
20m
Affected: ConversationsDust App Platformeurope-west1APIChrome Extension
Timeline · 2 updates
  1. identified Jul 15, 2026, 02:04 PM UTC

    We're experiencing an elevated level of Computer use errors and are currently looking into the issue.

  2. resolved Jul 15, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2026

Errors when agents read documents from connected data sources

Detected by Pingoru
Jul 09, 2026, 07:28 PM UTC
Resolved
Jul 09, 2026, 08:11 PM UTC
Duration
43m
Affected: Conversations
Timeline · 3 updates
  1. investigating Jul 09, 2026, 07:28 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 09, 2026, 07:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 09, 2026, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026

Computer unavailable in new conversations

Detected by Pingoru
Jun 25, 2026, 07:38 PM UTC
Resolved
Jun 26, 2026, 07:30 AM UTC
Duration
11h 51m
Affected: europe-west1
Timeline · 3 updates
  1. identified Jun 25, 2026, 07:38 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 25, 2026, 07:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2026, 07:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 22, 2026

Unable to send a message

Detected by Pingoru
Jun 22, 2026, 03:56 PM UTC
Resolved
Jun 22, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 22, 2026, 03:56 PM UTC

    Users were unable to send a message for five minutes between 3:43pm to 3:47pm UTC. We identified the issues and the issue has been resolved.

Read the full incident report →

Notice June 22, 2026

Login failures

Detected by Pingoru
Jun 22, 2026, 02:22 PM UTC
Resolved
Jun 22, 2026, 02:34 PM UTC
Duration
11m
Affected: europe-west1us-central1
Timeline · 3 updates
  1. investigating Jun 22, 2026, 02:09 PM UTC

    Some users may be unable to log in to Dust. We are investigating authentication failures caused by an upstream infrastructure issue.

  2. monitoring Jun 22, 2026, 02:22 PM UTC

    Some users may be unable to log in to Dust. We are monitoring the issue

  3. resolved Jun 22, 2026, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 12, 2026

Dust API Unavailable

Detected by Pingoru
May 12, 2026, 06:29 PM UTC
Resolved
May 12, 2026, 04:42 PM UTC
Duration
—
Affected: ConversationsDust App PlatformAPIChrome Extension
Timeline · 3 updates
  1. identified May 12, 2026, 04:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 12, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 13, 2026, 07:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026

Elevated error rate on Google Gemini 3 models

Detected by Pingoru
May 07, 2026, 08:51 AM UTC
Resolved
May 07, 2026, 03:18 PM UTC
Duration
6h 27m
Affected: Conversations
Timeline · 2 updates
  1. monitoring May 07, 2026, 08:51 AM UTC

    Google is currently experiencing degraded performance on Gemini 3 and 3.1 pro models, which is likely to impact the performance and availability of assistants using these models. You can follow the situation here: https://aistudio.google.com/status

  2. resolved May 07, 2026, 03:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

Elevated Errors on Anthropic's Sonnet 4.6

Detected by Pingoru
May 06, 2026, 03:27 PM UTC
Resolved
May 06, 2026, 04:27 PM UTC
Duration
59m
Affected: ConversationsDust App Platformeurope-west1APIus-central1Chrome Extension
Timeline · 4 updates
  1. identified May 06, 2026, 03:27 PM UTC

    Anthropic is currently experiencing degraded performance on Claude Sonnet 4.6 and Opus 4.6, which is likely to impact the performance and availability of assistants using Anthropic models. You can follow the situation here: https://status.anthropic.com/

  2. identified May 06, 2026, 03:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 06, 2026, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2026, 04:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 5, 2026

Degraded Search Performance in EU

Detected by Pingoru
May 05, 2026, 09:25 AM UTC
Resolved
May 05, 2026, 10:09 AM UTC
Duration
44m
Affected: europe-west1Data Sources
Timeline · 3 updates
  1. investigating May 05, 2026, 09:25 AM UTC

    We are currently experiencing degraded performance affecting search functionality in the EU. Users may experience slow responses or timeouts when performing searches. Our team is actively investigating and working to resolve the issue.

  2. investigating May 05, 2026, 09:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 05, 2026, 10:09 AM UTC

    This incident has been resolved

Read the full incident report →

Minor March 27, 2026

Latency to be expected on interactions with agents

Detected by Pingoru
Mar 27, 2026, 09:49 AM UTC
Resolved
Mar 27, 2026, 10:22 AM UTC
Duration
33m
Affected: Conversationseurope-west1Dust SlackbotChrome Extension
Timeline · 3 updates
  1. monitoring Mar 27, 2026, 09:49 AM UTC

    We increased the capacity to absorb the amount of requests to agents and quickly catching up. We are investigating the root cause.

  2. monitoring Mar 27, 2026, 09:49 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 27, 2026, 10:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 16, 2026

Dust EU Region unavailable

Detected by Pingoru
Mar 16, 2026, 11:00 PM UTC
Resolved
Mar 16, 2026, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 17, 2026, 10:58 AM UTC

    Between 00:00 UTC and 07:20 UTC today, EU users were unable to access Dust due to an expired TLS certificate. The Google-managed certificate for EU subdomains (eu.dust.tt, eu.connectors.dust.tt, eu.viz.dust.tt) failed to auto-renew. We identified the root cause, provisioned a new certificate, and all EU services are fully operational again. Connectors synchronization should not have been affected. Webhook-based triggers where lost during this timespan, as well as remote automation platform workflows (like n8n, make, or zapier).

Read the full incident report →

Notice February 26, 2026

Conversations processing errors

Detected by Pingoru
Feb 26, 2026, 04:58 PM UTC
Resolved
Feb 26, 2026, 07:25 PM UTC
Duration
2h 27m
Timeline · 6 updates
  1. investigating Feb 26, 2026, 04:58 PM UTC

    We are currently experiencing intermittent issues with message processing. Some conversations may fail to send or receive responses. Our team is actively investigating.

  2. investigating Feb 26, 2026, 06:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 26, 2026, 06:56 PM UTC

    The issue has been identified and we are working on a fix.

  4. monitoring Feb 26, 2026, 06:58 PM UTC

    A fix has been implemented and we are monitorng the results.

  5. monitoring Feb 26, 2026, 07:25 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 26, 2026, 07:25 PM UTC

    We are continuing to monitor for any further issues.

Read the full incident report →

Major February 17, 2026

Increased latency on Dust Platform for some users

Detected by Pingoru
Feb 17, 2026, 03:17 PM UTC
Resolved
Feb 17, 2026, 03:52 PM UTC
Duration
34m
Affected: Conversationseurope-west1us-central1
Timeline · 5 updates
  1. investigating Feb 17, 2026, 03:17 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 17, 2026, 03:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 17, 2026, 03:22 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 17, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 17, 2026, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 11, 2026

High latency on Dust Application

Detected by Pingoru
Feb 11, 2026, 03:11 PM UTC
Resolved
Feb 11, 2026, 03:52 PM UTC
Duration
40m
Timeline · 3 updates
  1. investigating Feb 11, 2026, 03:11 PM UTC

    We are currently having latency issues on the Dust application. We are investigating actively.

  2. identified Feb 11, 2026, 03:35 PM UTC

    We have identified the issue and are currently fixing it.

  3. resolved Feb 11, 2026, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 11, 2026

Agent responses are slower than normal

Detected by Pingoru
Feb 11, 2026, 09:59 AM UTC
Resolved
Feb 11, 2026, 02:36 PM UTC
Duration
4h 36m
Timeline · 2 updates
  1. investigating Feb 11, 2026, 09:59 AM UTC

    Agents are taking longer than normal to respond. We are actively investigating.

  2. resolved Feb 11, 2026, 02:36 PM UTC

    The latency spike have been mitigated. We are no longer receiving any reports of higher than normal agent response time

Read the full incident report →

Minor February 10, 2026

Increased agent execution latency

Detected by Pingoru
Feb 10, 2026, 04:35 PM UTC
Resolved
Feb 10, 2026, 05:09 PM UTC
Duration
34m
Affected: Conversations
Timeline · 2 updates
  1. investigating Feb 10, 2026, 04:35 PM UTC

    We are experiencing increased agent execution latency. We are investigating the issue and scaling agent loop processing workers to reduce latency.

  2. resolved Feb 10, 2026, 05:09 PM UTC

    Incident was resolved. We are investigating root cause to prevent reproduction.

Read the full incident report →

Minor February 6, 2026

Agent responses are slower than normal;

Detected by Pingoru
Feb 06, 2026, 10:31 AM UTC
Resolved
Feb 06, 2026, 11:22 AM UTC
Duration
51m
Affected: Conversations
Timeline · 2 updates
  1. investigating Feb 06, 2026, 10:31 AM UTC

    Agents are taking longer than normal to respond. We are actively investigating.

  2. resolved Feb 06, 2026, 11:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 21, 2026

Degraded performance on Dust interface

Detected by Pingoru
Jan 21, 2026, 03:36 PM UTC
Resolved
Jan 21, 2026, 04:28 PM UTC
Duration
52m
Affected: ConversationsAPIChrome Extension
Timeline · 2 updates
  1. investigating Jan 21, 2026, 03:36 PM UTC

    We are currently having latency issues on the Dust application. We are investigating actively.

  2. resolved Jan 21, 2026, 04:28 PM UTC

    Resolved.

Read the full incident report →

Minor January 21, 2026

Elevated Errors on Anthropic's Claude Sonnet

Detected by Pingoru
Jan 21, 2026, 02:55 PM UTC
Resolved
Jan 21, 2026, 03:34 PM UTC
Duration
39m
Affected: Conversations
Timeline · 2 updates
  1. investigating Jan 21, 2026, 02:55 PM UTC

    Anthropic is currently experiencing degraded performance on claude sonnet 4.5, which is likely to impact the performance and availability of assistants using Anthropic models. You can follow the situation here: https://status.anthropic.com/

  2. resolved Jan 21, 2026, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →