Duo Security incident
Duo Support Phone Number Unable to Detect Key Press
Duo Security experienced a minor incident on June 30, 2025 affecting Phone Support, lasting 5h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2025, 03:18 PM UTC
We are currently investigating issues with our Duo Support phone number found in the Admin Panel where key presses are not detected in phone tree. In the meantime, please use our phone numbers found on our website below: https://duo.com/support
- identified Jun 30, 2025, 07:00 PM UTC
We have identified the issue causing the Duo Support phone number to not be able to accept key presses in the phone tree. This issue relates to a problem with our backend phone provider and we are working with them to get it corrected as soon as possible. In the meantime, please use our phone numbers found on our website below: https://duo.com/support
- resolved Jun 30, 2025, 08:55 PM UTC
We have tested from multiple providers and are able to confirm that key presses are registering successfully again.