Duo Security incident

[Multiple Deployments] AI Assistant not available in India

Minor Resolved View vendor source →

Duo Security experienced a minor incident on February 19, 2026 affecting AI Assistant and AI Assistant and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2026, 02:46 PM UTC
Resolved
Feb 19, 2026, 06:01 PM UTC
Duration
3h 15m
Detected by Pingoru
Feb 19, 2026, 02:46 PM UTC

Affected components

AI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI Assistant

Update timeline

  1. investigating Feb 19, 2026, 02:46 PM UTC

    We are investigating an issue causing the AI Assistant to be unavailable for administrators in India. Please check back here or subscribe to updates for any changes.

  2. monitoring Feb 19, 2026, 05:47 PM UTC

    We have deployed a fix for the issue causing the AI Assistant to be unavailable for administrators in India and are monitoring the results of the fix at this time.

  3. resolved Feb 19, 2026, 06:01 PM UTC

    The issue causing the AI Assistant to be unavailable for administrators in India has been resolved.