Duo Security Outage History

Duo Security is up right now

Duo Security had 45 outages in the last 2 years totaling 203h 6m of downtime — averaging 1.8 incidents per month.

There were 45 Duo Security outages since June 6, 2025 totaling 203h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.duo.com

Minor September 26, 2025

[Multiple Deployments] Administrators unable to access the Duo AI Assistant for the first time

Detected by Pingoru
Sep 26, 2025, 02:54 PM UTC
Resolved
Sep 26, 2025, 10:41 PM UTC
Duration
7h 46m
Affected: AI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI Assistant
Timeline · 3 updates
  1. identified Sep 26, 2025, 02:54 PM UTC

    We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix. Administrators who have previously used the AI Assistant are unaffected. Please check back here or subscribe to updates for any changes.

  2. monitoring Sep 26, 2025, 09:42 PM UTC

    A known fix has been implemented, and we have seen a restoration of service. We will continue to actively monitor the results to ensure the issue is fully resolved.

  3. resolved Sep 26, 2025, 10:41 PM UTC

    We have confirmed the issue is now fully resolved. An RCA will be provided as soon as it is available.

Read the full incident report →

Major September 9, 2025

[Multiple Deployments] Admin Panel Login Failures

Detected by Pingoru
Sep 09, 2025, 04:43 PM UTC
Resolved
Sep 09, 2025, 05:09 PM UTC
Duration
25m
Affected: Admin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin Panel
Timeline · 4 updates

Read the full incident report →

Notice August 29, 2025

Blank Duo Prompt issue impacting users authenticating from both Chrome and Edge version 136 browsers and Epic Hyperdrive

Detected by Pingoru
Aug 29, 2025, 05:30 PM UTC
Resolved
Aug 30, 2025, 05:03 AM UTC
Duration
11h 32m
Affected: Core Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceAdmin PanelCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication ServiceCore Authentication Service
Timeline · 4 updates

Read the full incident report →

Minor August 26, 2025

[Multiple Deployments] - Issues with User Management in Admin Panel

Detected by Pingoru
Aug 26, 2025, 02:43 PM UTC
Resolved
Aug 26, 2025, 02:58 PM UTC
Duration
15m
Affected: Admin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelSSOSSOSSOSSOSSOSSO
Timeline · 3 updates
  1. investigating Aug 26, 2025, 02:43 PM UTC

    We are currently investigating an issue affecting updates or changes made to users in the Admin Panel on selected deployments. Please check back here or subscribe to updates for any changes.

  2. monitoring Aug 26, 2025, 02:48 PM UTC

    A fix has been deployed for the issue affecting updates or changes made to users in the Admin Panel on selected deployments. We are monitoring the results of the fix at this time. Please check back here or subscribe to updates for any changes.

  3. resolved Aug 26, 2025, 02:58 PM UTC

    The issue affecting updates or changes made to users in the Admin Panel on selected deployments has been resolved.

Read the full incident report →

Minor August 26, 2025

T-Mobile Services SMS Delivery Issue

Detected by Pingoru
Aug 26, 2025, 06:29 AM UTC
Resolved
Aug 26, 2025, 10:21 AM UTC
Duration
3h 52m
Affected: SMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message Delivery
Timeline · 4 updates
  1. investigating Aug 26, 2025, 06:29 AM UTC

    We are currently investigating an issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

  2. identified Aug 26, 2025, 08:02 AM UTC

    We have detected the issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

  3. monitoring Aug 26, 2025, 08:14 AM UTC

    We are starting to see recovery post the fix implemented by our service provider for the issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

  4. resolved Aug 26, 2025, 10:21 AM UTC

    Duo has confirmed that the issue affecting SMS delivery to phone numbers using T-Mobile services in the US has been fully resolved.

Read the full incident report →

Minor August 18, 2025

India VoIP Failures

Detected by Pingoru
Aug 18, 2025, 11:25 AM UTC
Resolved
Aug 18, 2025, 03:27 PM UTC
Duration
4h 2m
Affected: Phone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliverySMS Message Delivery
Timeline · 2 updates
  1. investigating Aug 18, 2025, 11:25 AM UTC

    We are currently investigating an issue causing phone call authentication failures in India on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

  2. resolved Aug 18, 2025, 03:27 PM UTC

    Duo has confirmed that the phone call authentication failures affecting all deployments in India have been fully resolved.

Read the full incident report →

Major August 6, 2025

US SMS delivery delays and failures

Detected by Pingoru
Aug 06, 2025, 04:40 AM UTC
Resolved
Aug 06, 2025, 08:06 AM UTC
Duration
3h 25m
Affected: SMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message Delivery
Timeline · 3 updates
  1. investigating Aug 06, 2025, 04:40 AM UTC

    We are investigating an issue causing SMS delivery delays and failures in the US. We are waiting for AT&T to fix the issues on their end. During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.

  2. identified Aug 06, 2025, 04:49 AM UTC

    We have identified an issue causing SMS delivery delays and failures in the US. We are waiting for AT&T to fix the issues on their end. During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.

  3. resolved Aug 06, 2025, 08:06 AM UTC

    The issue affecting SMS delivery to US phone numbers has been resolved. Services are now fully operational.

Read the full incident report →

Major August 6, 2025

[DUO41] Admin Panel Login Failures

Detected by Pingoru
Aug 06, 2025, 12:03 AM UTC
Resolved
Aug 06, 2025, 12:26 AM UTC
Duration
22m
Affected: Admin Panel
Timeline · 2 updates
  1. monitoring Aug 06, 2025, 12:03 AM UTC

    We detected an issue causing login failures when attempting to access the Duo Admin Panel on the DUO41 deployment. We have deployed a fix and monitoring the results at this time.

  2. resolved Aug 06, 2025, 12:26 AM UTC

    The issue causing login failures when attempting to access the Duo Admin Panel on the DUO41 deployment has been fully resolved and full functionality is restored.

Read the full incident report →

Minor July 28, 2025

India VoIP failures

Detected by Pingoru
Jul 28, 2025, 12:00 PM UTC
Resolved
Jul 28, 2025, 01:51 PM UTC
Duration
1h 51m
Affected: Phone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call Delivery
Timeline · 3 updates
  1. investigating Jul 28, 2025, 12:00 PM UTC

    We are currently investigating an issue causing phone call authentication failures in India on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

  2. monitoring Jul 28, 2025, 01:25 PM UTC

    The issue causing VoIP authentication failures in India appears to be resolved. We are continuing to monitor the situation closely and will post any updates when the incident is considered fully resolved.

  3. resolved Jul 28, 2025, 01:51 PM UTC

    The issue causing VoIP authentication failures in India is now fully resolved.

Read the full incident report →

Major July 24, 2025

GB VoIP Failures

Detected by Pingoru
Jul 24, 2025, 01:55 PM UTC
Resolved
Jul 25, 2025, 12:43 AM UTC
Duration
10h 48m
Affected: Phone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call Delivery
Timeline · 7 updates
  1. investigating Jul 24, 2025, 01:44 PM UTC

    We are currently investigating an issue caused by our UK telephony providers regarding VoIP failures with Duo on DUO70 and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

  2. investigating Jul 24, 2025, 01:55 PM UTC

    We are currently investigating an issue caused by our UK telephony providers regarding VoIP failures with Duo on DUO70 and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

  3. identified Jul 24, 2025, 02:25 PM UTC

    We have identified the cause of the VoIP authentication failures in Great Britain and our telephony providers in the region are actively working to restore service. While we are monitoring this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc. to login to your Duo-protected integrations.

  4. monitoring Jul 24, 2025, 03:04 PM UTC

    We are actively monitoring the VoIP phone call authentication issue affecting Great Britain.

  5. identified Jul 24, 2025, 05:27 PM UTC

    We're continuing to partner with our telephony providers in the region as they work to restore service. Please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc. to login to your Duo-protected integrations until the issue has been resolved.

  6. monitoring Jul 24, 2025, 11:02 PM UTC

    The issue causing VoIP authentication failures in Great Britain appear to be resolved. We are continuing to monitor the situation closely and will post any updates when the incident is considered fully resolved.

  7. resolved Jul 25, 2025, 12:43 AM UTC

    The issue causing VoIP authentication failures in Great Britain is now resolved.

Read the full incident report →

Minor July 23, 2025

Duo AI Assistant Intermittent failures

Detected by Pingoru
Jul 23, 2025, 10:33 PM UTC
Resolved
Jul 24, 2025, 12:33 PM UTC
Duration
13h 59m
Affected: AI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI Assistant
Timeline · 4 updates
  1. investigating Jul 23, 2025, 10:33 PM UTC

    We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.

  2. identified Jul 23, 2025, 10:58 PM UTC

    We have identified the issue causing Intermittent failures with Duo AI Assistant.

  3. monitoring Jul 24, 2025, 12:26 AM UTC

    We have implemented a fix and we are monitoring the results.

  4. resolved Jul 24, 2025, 12:33 PM UTC

    We can confirm that the issue with the Duo AI assistant has been resolved.

Read the full incident report →

Minor July 17, 2025

Issues Loading Admin Panel SSO Pages

Detected by Pingoru
Jul 17, 2025, 08:42 PM UTC
Resolved
Jul 17, 2025, 09:04 PM UTC
Duration
21m
Affected: Admin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin PanelAdmin Panel
Timeline · 3 updates
  1. identified Jul 17, 2025, 08:42 PM UTC

    We are currently investigating issues loading SSO pages in the Duo Admin Panel on some deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

  2. monitoring Jul 17, 2025, 08:56 PM UTC

    The loading issues affecting Admin Panel SSO Pages are subsiding as our deployment rollout completes. We are continuing to monitor the situation to ensure full resolution.

  3. resolved Jul 17, 2025, 09:04 PM UTC

    The issues loading SSO pages in the Admin Panel have been resolved.

Read the full incident report →

Minor July 17, 2025

Duo Support: Phone Routing Issues

Detected by Pingoru
Jul 17, 2025, 03:44 PM UTC
Resolved
Jul 17, 2025, 07:05 PM UTC
Duration
3h 21m
Affected: Phone Support
Timeline · 4 updates
  1. investigating Jul 17, 2025, 03:44 PM UTC

    We are currently investigating reports that our phone numbers are routing to the incorrect endpoints and are working with our internal teams to resolve the issue as soon as possible. If you need to submit a case, please utilize the Duo Support Portal or send us an email to [email protected].

  2. identified Jul 17, 2025, 04:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 17, 2025, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2025, 07:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2025

Possible Duo SSO login failures

Detected by Pingoru
Jul 14, 2025, 10:01 PM UTC
Resolved
Jul 14, 2025, 10:46 PM UTC
Duration
45m
Affected: SSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSOSSO
Timeline · 3 updates
  1. investigating Jul 14, 2025, 10:01 PM UTC

    We are currently investigating an issue that might be causing Duo SSO login failures for some customers

  2. monitoring Jul 14, 2025, 10:26 PM UTC

    We are seeing services return to normal but are continuing to monitor.

  3. resolved Jul 14, 2025, 10:46 PM UTC

    We can confirm that the issue with the Duo SSO logins has been resolved.

Read the full incident report →

Minor June 30, 2025

Duo Support Phone Number Unable to Detect Key Press

Detected by Pingoru
Jun 30, 2025, 03:18 PM UTC
Resolved
Jun 30, 2025, 08:55 PM UTC
Duration
5h 37m
Affected: Phone Support
Timeline · 3 updates
  1. investigating Jun 30, 2025, 03:18 PM UTC

    We are currently investigating issues with our Duo Support phone number found in the Admin Panel where key presses are not detected in phone tree. In the meantime, please use our phone numbers found on our website below: https://duo.com/support

  2. identified Jun 30, 2025, 07:00 PM UTC

    We have identified the issue causing the Duo Support phone number to not be able to accept key presses in the phone tree. This issue relates to a problem with our backend phone provider and we are working with them to get it corrected as soon as possible. In the meantime, please use our phone numbers found on our website below: https://duo.com/support

  3. resolved Jun 30, 2025, 08:55 PM UTC

    We have tested from multiple providers and are able to confirm that key presses are registering successfully again.

Read the full incident report →

Minor June 19, 2025

Issue with Admin Panel Activity Logs Access

Detected by Pingoru
Jun 19, 2025, 07:27 AM UTC
Resolved
Jun 24, 2025, 01:02 PM UTC
Duration
5d 5h
Affected: Admin PanelAdmin PanelAdmin Panel
Timeline · 7 updates
  1. investigating Jun 19, 2025, 07:27 AM UTC

    We are investigating an issue affecting administrator access to activity logs in the DUO68/DUO55 Deployments.

  2. identified Jun 19, 2025, 07:46 AM UTC

    We have identified the issue preventing administrators from accessing activity logs in the admin panel. We are working to deploy a fix at this time.

  3. monitoring Jun 19, 2025, 02:39 PM UTC

    We are seeing increased success of accessing the Activity Logs for the impacted deployments DUO55 and DUO68. We will continue to monitor the success rate at this time.

  4. identified Jun 19, 2025, 06:16 PM UTC

    We have identified the issue preventing administrators from accessing activity logs in the admin panel. We are continuing to work towards deploying a fix at this time.

  5. identified Jun 20, 2025, 10:20 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jun 21, 2025, 02:29 AM UTC

    We have deployed a fix for the issue that preventing administrators from accessing Activity Logs in the Admin Panel. We are continually monitoring the results of the fix at this time.

  7. resolved Jun 24, 2025, 01:02 PM UTC

    We have confirmed that the issue with Activity Log visibility is now fully resolved.

Read the full incident report →

Minor June 11, 2025

All Deployments: Duo Phone Call Authentication Failure for India Region

Detected by Pingoru
Jun 11, 2025, 08:33 AM UTC
Resolved
Jun 11, 2025, 09:21 AM UTC
Duration
48m
Affected: Phone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call Delivery
Timeline · 2 updates
  1. investigating Jun 11, 2025, 08:33 AM UTC

    We are currently investigating an issue causing phone call authentication failures In India on all our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

  2. resolved Jun 11, 2025, 09:21 AM UTC

    The issue affecting Phone call delivery to the India region has been resolved. Services are now fully operational.

Read the full incident report →

Major June 6, 2025

[DUO50] Admin Panel Login Failures

Detected by Pingoru
Jun 06, 2025, 01:27 PM UTC
Resolved
Jun 06, 2025, 02:13 PM UTC
Duration
46m
Affected: Admin Panel
Timeline · 4 updates
  1. investigating Jun 06, 2025, 01:27 PM UTC

    We are currently investigating an issue causing login failures and "Invalid Credentials" messages when attempting to access the Duo Admin Panel on the DUO50 deployment. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

  2. identified Jun 06, 2025, 01:45 PM UTC

    We have identified the issue causing login failures and "Invalid Credentials" messages when attempting to access the Duo Admin Panel on the DUO50 deployment. We are working to deploy a fix at this time.

  3. monitoring Jun 06, 2025, 01:58 PM UTC

    We have deployed a fix for the issue causing login failures and "Invalid Credentials" messages when attempting to access the Duo Admin Panel on the DUO50 deployment. We are monitoring the results of the fix at this time.

  4. resolved Jun 06, 2025, 02:13 PM UTC

    The issue causing login failures and "Invalid Credentials" messages when attempting to access the Duo Admin Panel on the DUO50 deployment has been fully resolved.

Read the full incident report →

Minor June 6, 2025

SMS Delivery Issues to Netherlands & Australia Phone Numbers

Detected by Pingoru
Jun 06, 2025, 06:56 AM UTC
Resolved
Jun 06, 2025, 10:49 AM UTC
Duration
3h 52m
Affected: SMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message Delivery
Timeline · 3 updates
  1. investigating Jun 06, 2025, 06:57 AM UTC

    We are currently investigating an issue affecting SMS delivery to phone numbers in Netherlands & Australia. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

  2. identified Jun 06, 2025, 07:03 AM UTC

    While we have identified the issue causing SMS delivery failures in the Netherlands & Australia. We are waiting for our provider to fix the issues on their end. During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.

  3. resolved Jun 06, 2025, 10:49 AM UTC

    The issue affecting SMS delivery to NL and AU phone numbers has been resolved. Services are now fully operational.

Read the full incident report →