Duffel incident

Small number of American Airlines orders incorrectly marked as cancelled

Minor Resolved View vendor source →

Duffel experienced a minor incident on June 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 03:28 PM UTC
Resolved
Jun 12, 2026, 03:28 PM UTC
Duration
—
Detected by Pingoru
Jun 12, 2026, 03:28 PM UTC

Update timeline

  1. identified Jun 17, 2025, 12:37 PM UTC

    Status: Identified We've identified an issue with the American Airlines integration where corrupted information returned by the supplier has led us to mark orders as cancelled by the airline. These orders are still intact and accessible via aa.com "aa.com": http://aa.com.

  2. resolved Jun 12, 2026, 03:28 PM UTC

    Status: Resolved The issue with American Airlines integration has been resolved.