Duffel incident

Assistant Requests not coming through to agents

Minor Resolved View vendor source →
Started
Feb 17, 2026, 02:17 PM UTC
Resolved
Feb 17, 2026, 02:17 PM UTC
Duration
—
Detected by Pingoru
Feb 17, 2026, 02:17 PM UTC

Affected components

Assistant

Update timeline

  1. investigating Feb 17, 2026, 01:47 PM UTC

    Status: Investigating We’re experiencing issues receiving chats through the travel Assistant. Please send any urgent requests to [email protected] "[email protected]": mailto:[email protected] Affected components Assistant (Degraded performance)

  2. resolved Feb 17, 2026, 02:17 PM UTC

    Status: Resolved Issue with integration resolved. Affected components Assistant (Operational)

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