Duffel incident

Assistant Requests not coming through to agents

Minor Resolved View vendor source →

Duffel experienced a minor incident on February 17, 2026 affecting Assistant, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 02:17 PM UTC
Resolved
Feb 17, 2026, 02:17 PM UTC
Duration
Detected by Pingoru
Feb 17, 2026, 02:17 PM UTC

Affected components

Assistant

Update timeline

  1. investigating Feb 17, 2026, 01:47 PM UTC

    Status: Investigating We’re experiencing issues receiving chats through the travel Assistant. Please send any urgent requests to [email protected] "[email protected]": mailto:[email protected] Affected components Assistant (Degraded performance)

  2. resolved Feb 17, 2026, 02:17 PM UTC

    Status: Resolved Issue with integration resolved. Affected components Assistant (Operational)