Affected components
Update timeline
- investigating Feb 24, 2026, 02:32 PM UTC
Status: Investigating We are currently investigating an issue with our american airlines integration that's leading to an increased error rate on the POST /air/orders endpoint. Affected components American Airlines (Partial outage)
- investigating Feb 24, 2026, 02:55 PM UTC
Status: Investigating We are still investigating the issue with our American Airlines integration. We have reached out to them regarding the outage Affected components American Airlines (Partial outage)
- identified Feb 24, 2026, 03:08 PM UTC
Status: Identified American Airlines has acknowledged the issue, and is currently investigating it. We have disabled the AA integration for organisations that have another Duffel source for this content. Affected components American Airlines (Partial outage)
- identified Feb 24, 2026, 04:04 PM UTC
Status: Identified The American Airlines issue is also affecting AA flights served by Travelport. Travelport have acknowledged this issue too. Affected components American Airlines (Partial outage)
- monitoring Feb 24, 2026, 04:47 PM UTC
Status: Monitoring We have been informed by the AA source that the connection was restarted. The 503 errors have subsided for now. Continuing to monitor. Affected components American Airlines (Partial outage)
- resolved Feb 24, 2026, 05:03 PM UTC
Status: Resolved Issue with American Airlines integration resolved, and we have re-enabled the AA integration Affected components American Airlines (Operational)
- identified Feb 24, 2026, 08:59 PM UTC
Status: Identified The issue with the supplier for some airlines (American, Aeromexico, WestJet) which caused errors when creating orders has reoccured. The supplier is aware of the issue and is rolling out a fix. Affected components American Airlines (Degraded performance) Travelport (Degraded performance)
- resolved Feb 24, 2026, 09:29 PM UTC
Status: Resolved This issue has been resolved. Affected components Travelport (Operational) American Airlines (Operational)
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