Increase in payment failures on Air France / KLM orders

Update timeline

1. investigating Mar 24, 2026, 03:02 PM UTC

   Status: Investigating We are currently investigating an increase in payment failures for Air France / KLM. More details to follow. Affected components Air France - KLM (Degraded performance)

2. identified Mar 24, 2026, 03:20 PM UTC

   Status: Identified We're seeing an increased number of timeouts from one of our partners APIs leading to payment failures on our Air France / KLM integration. We've reached out to the partner, and are waiting on a response. Affected components Air France - KLM (Degraded performance)

3. monitoring Mar 24, 2026, 03:49 PM UTC

   Status: Monitoring Upstream timeouts have subsided and we're seeing a reduction in AFKL payment failures. Currently monitoring to ensure no further service degradation occurs. Affected components Air France - KLM (Degraded performance)

4. resolved Mar 24, 2026, 05:41 PM UTC

   Status: Resolved Issue with payments for Air France / KLM hold orders has been resolved. Affected components Air France - KLM (Operational)