Flight search returning zero offers for some customers

Update timeline

1. monitoring Apr 09, 2026, 10:08 AM UTC

   Status: Monitoring Some customers searches were not returning any offers for a short period of time. We've identified the issue and deployed a fix. Affected components Emirates (Degraded performance) Scoot (Degraded performance) Vueling (Degraded performance) Hawaiian Airlines (Degraded performance) Qantas (Degraded performance) Iberia (Degraded performance) Transavia (Degraded performance) British Airways (Degraded performance) Jetstar (Degraded performance) American Airlines (Degraded performance) Air France - KLM (Degraded performance) United (Degraded performance) Avianca (Degraded performance) Air Canada (Degraded performance) Volaris (Degraded performance) Spirit Airlines (Degraded performance) Aegean Airlines (Degraded performance) Lufthansa Group (Degraded performance) Travelport (Degraded performance) Singapore Airlines (Degraded performance) WestJet (Degraded performance) Copa Airlines (Degraded performance) easyJet (Degraded performance)

2. resolved Apr 09, 2026, 10:28 AM UTC

   Status: Resolved A fix has been deployed and search is working as normal as of 9:47 AM UTC. Affected components Scoot (Operational) United (Operational) Iberia (Operational) Transavia (Operational) easyJet (Operational) British Airways (Operational) Jetstar (Operational) Hawaiian Airlines (Operational) Air Canada (Operational) Volaris (Operational) Spirit Airlines (Operational) American Airlines (Operational) Lufthansa Group (Operational) Avianca (Operational) Travelport (Operational) Singapore Airlines (Operational) WestJet (Operational) Copa Airlines (Operational) Air France - KLM (Operational) Vueling (Operational) Qantas (Operational) Emirates (Operational) Aegean Airlines (Operational)