Duffel experienced a minor incident on May 21, 2026 affecting Links and Cathay Pacific and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 21, 2026, 08:21 AM UTC
Status: Resolved We experienced a brief technical issue earlier today that caused Live Mode to temporarily switch off for a small number of customer organisations for up to ~25 minutes. Our team has restored all affected settings, and Live Mode is completely operational. No action is required on your part. We sincerely apologise for the disruption to your workflow and are reviewing our internal processes to ensure this doesn't happen again. Affected components Volaris (Operational) Qantas (Operational) Singapore Airlines (Operational) Spirit Airlines (Operational) Emirates (Operational) Transavia (Operational) Hawaiian Airlines (Operational) Singapore Airlines (Operational) WestJet (Operational) Aegean Airlines (Operational) Copa Airlines (Operational) Lufthansa Group (Operational) Air France - KLM (Operational) easyJet (Operational) United (Operational) Hahn Air (Operational) Cathay Pacific (Operational) Avianca (Operational) Emirates (Operational) Links (Operational) API (api.duffel.com) (Operational) Iberia (Operational) Avianca (Operational) Payments Service Provider Integration (Operational) LATAM (Operational) Aegean Airlines (Operational) Air France - KLM (Operational) Priceline (Operational) Sabre (Operational) Qatar Airways (Operational) Travelport (Operational) Assistant (Operational) Air Canada (Operational) Iberia (Operational) Dashboard (app.duffel.com) (Operational) easyJet (Operational) Website and Documentation (duffel.com) (Operational) British Airways (Operational) Scoot (Operational) Travelport (Operational) Qantas (Operational) Copa Airlines (Operational) Scoot (Operational) Hawaiian Airlines (Operational) Transavia (Operational) American Airlines (Operational) Expedia (Operational) Vueling (Operational) Volaris (Operational) WestJet (Operational) Vueling (Operational) British Airways (Operational) Jetstar (Operational) Travelport (Operational) Spirit Airlines (Operational) API - Card Payments (api.duffel.cards) (Operational) American Airlines (Operational) Jetstar (Operational) Lufthansa Group (Operational) Air Canada (Operational) United (Operational) Booking.com (Operational)