Dude Solutions Outage History
Dude Solutions is up right nowPingoru has recorded 53 incidents for Dude Solutions: 47 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 145 of 720 (20%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 6 | 373 of 720 (52%) |
| July 2026 | 3 | 401 of 744 (54%) |
| August 2026 | 4 | 347 of 744 (47%) |
| September 2026 | 11 | 327 of 720 (45%) |
| October 2026 | 5 | 271 of 525 (52%) |
Incidents, newest first
Minor October 15, 2026 Event Manager – Unexpected Logout After Inactivity Prompt 4d 20h Event Manager
Started Oct 15, 2026, 06:08 PM UTC· resolved Oct 20, 2026, 02:09 PM UTC
- investigating Oct 15, 2026, 06:08 PM UTC
Our team is currently investigating an issue causing an Inactivity message when working in Event Manager. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Oct 16, 2026, 01:47 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Oct 20, 2026, 02:09 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Notice October 15, 2026 Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager - New User 'Welcome' Email Issue 4h 46m Maintenance Manager for EDU, Transportation Manager, Maintenance Manager for Manufacturing, Work Manager
Started Oct 15, 2026, 03:43 PM UTC· resolved Oct 15, 2026, 08:29 PM UTC
- identified Oct 15, 2026, 03:43 PM UTC
We have identified an issue with new user 'welcome' emails for Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager where an incorrect Support email address is being displayed. This does not impact your ability to contact Support. Please use [email protected] for assistance. We are actively working to correct the email address and apologize for any confusion this may cause.
- resolved Oct 15, 2026, 08:29 PM UTC
The issue with the incorrect Support email address appearing in new user 'Welcome' emails has been resolved. Please use [email protected] for Support inquiries. If you previously attempted to contact Support and were unable to reach us, please try again using this email address. We apologize for any inconvenience or confusion this may have caused.
Minor October 15, 2026 TheWorxHub - Security Rounds Won’t Close (Mobile Only) 22h 32m TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare
Started Oct 15, 2026, 03:35 PM UTC· resolved Oct 16, 2026, 02:07 PM UTC
- investigating Oct 15, 2026, 03:35 PM UTC
Our team is currently investigating an issue impacting Security Rounds within TheWorxHub Mobile, where completed rounds are not closing as expected. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!
- resolved Oct 16, 2026, 02:07 PM UTC
This incident has been resolved.
Minor October 6, 2026 Confirm® OnDemand UK & I - Certificate based Authentication error opening Enterprise 1h 19m Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Oct 06, 2026, 01:38 PM UTC· resolved Oct 06, 2026, 02:57 PM UTC
- investigating Oct 06, 2026, 01:38 PM UTC
Confirm® OnDemand UK & I Users may experience problems accessing the Confirm OnDemand environment and receive a 'Certificate based Authentication error'. This is being investigated as our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing.
- resolved Oct 06, 2026, 02:57 PM UTC
This incident has been resolved.
Major October 6, 2026 Unable to log in to Confirm Enterprise OnDemand Production 5m Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Oct 06, 2026, 11:03 AM UTC· resolved Oct 06, 2026, 11:08 AM UTC
- investigating Oct 06, 2026, 11:03 AM UTC
Confirm® OnDemand UK & I Users are unable to log in to Confirm Enterprise OnDemand Production. Users who are logged in are not affected. This is being investigated as our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing.
- resolved Oct 06, 2026, 11:08 AM UTC
This incident has been resolved.
Notice September 24, 2026 Confirm® OnDemand APAC - SFTP Access 12d 11h Confirm OnDemand APAC
Started Sep 24, 2026, 09:46 PM UTC· resolved Oct 07, 2026, 08:46 AM UTC
- monitoring Sep 24, 2026, 09:46 PM UTC
We have resolved an issue that affected SFTP access in Confirm OnDemand in the APAC region. Users may be prompted to accept a new host key when connecting to the SFTP service. The environment is operating normally, and we continue to monitor for any remaining access issues.
- resolved Oct 07, 2026, 08:46 AM UTC
This incident has been resolved.
Major September 24, 2026 Confirm® OnDemand UK & I - SFTP Access 23h 6m Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Sep 24, 2026, 09:00 AM UTC· resolved Sep 25, 2026, 08:06 AM UTC
- investigating Sep 24, 2026, 09:00 AM UTC
Users are experiencing problems using SFTP to access the Confirm OnDemand Production environment. This is being investigated as our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing.
- investigating Sep 24, 2026, 10:19 AM UTC
We are continuing to work on the SFTP access issue in the Confirm OnDemand environment. This is our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing.
- investigating Sep 24, 2026, 11:52 AM UTC
SFTP access has been restored and we are validating individual user accounts.
- monitoring Sep 24, 2026, 11:54 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 24, 2026, 02:17 PM UTC
We are validating the remaining SFTP user accounts and continue to monitor the situation.
- resolved Sep 25, 2026, 08:06 AM UTC
This incident has been resolved. Please contact [email protected] if you have any questions.
Notice September 23, 2026 Issue Submitting Support Cases in Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager 2h 58m Maintenance Manager for EDU, Maintenance Manager for Manufacturing, Work Manager
Started Sep 23, 2026, 03:01 PM UTC· resolved Sep 23, 2026, 06:00 PM UTC
- investigating Sep 23, 2026, 03:01 PM UTC
We are investigating an issue affecting Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager where the in-product Help option for submitting a support case is currently unavailable. While we work to resolve the issue, please contact Support directly using one of the methods below: Maintenance Manager for Education, Maintenance Manager for Manufacturing, and Work Manager: Email: [email protected] Phone: 877-655-3833 Transportation Manager: Email: [email protected] Phone: 877-655-3833 We are actively investigating the issue and will provide updates as more information becomes available.
- resolved Sep 23, 2026, 06:00 PM UTC
This issue has been resolved and access to submit support cases is restored. We appreciate you patience!
Notice September 22, 2026 Confirm EMEA - Date Format Issues 1h 47m Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Sep 22, 2026, 12:33 PM UTC· resolved Sep 22, 2026, 02:21 PM UTC
- investigating Sep 22, 2026, 12:33 PM UTC
Our team is currently investigating an issue with the Confirm Task Processor which is impacting the date format related to Scheduled Reports. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 22, 2026, 02:21 PM UTC
This incident has been resolved. Please contact [email protected] if you have any questions.
Minor September 18, 2026 Event Manager - Error Message When Managing Events 2d 15h Event Manager
Started Sep 18, 2026, 08:40 PM UTC· resolved Sep 21, 2026, 12:22 PM UTC
- investigating Sep 18, 2026, 08:40 PM UTC
Our team is currently investigating an issue causing an error message in Event Manager when managing events. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Sep 18, 2026, 10:48 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 21, 2026, 12:22 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor September 18, 2026 Asset Essentials - Citizen Portal Registration 3h 41m Asset Essentials US
Started Sep 18, 2026, 08:02 PM UTC· resolved Sep 18, 2026, 11:43 PM UTC
- investigating Sep 18, 2026, 08:02 PM UTC
Our team is currently investigating an issue with registering in the Citizen Portal feature within Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- monitoring Sep 18, 2026, 09:26 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 18, 2026, 11:43 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Notice September 17, 2026 TheWorxHub - Issue with Work Order printing and Report Subscriptions – TheWorxHub - USA - Healthcare
Started Sep 17, 2026, 12:49 PM UTC· resolved Sep 17, 2026, 12:49 PM UTC
- resolved Sep 17, 2026, 12:49 PM UTC
We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription reports at this time. Because of this, you may receive duplicate report emails. Thank you for your understanding and patience as we complete this process.
Minor September 16, 2026 Support service disruption 1d TheWorxHub - Senior Living USA, Help Desk, Asset Essentials US, TheWorxHub - USA - Healthcare and 39 more
Started Sep 16, 2026, 12:12 PM UTC· resolved Sep 17, 2026, 12:33 PM UTC
- investigating Sep 16, 2026, 12:12 PM UTC
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible
- investigating Sep 16, 2026, 12:17 PM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2026, 12:26 PM UTC
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible
- resolved Sep 17, 2026, 12:33 PM UTC
This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience!
Minor September 15, 2026 Confirm OnDemand EMEA - Errors with Street Works Transfers 2d 23h Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Sep 15, 2026, 12:26 PM UTC· resolved Sep 18, 2026, 12:09 PM UTC
- investigating Sep 15, 2026, 12:26 PM UTC
We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Sep 15, 2026, 03:35 PM UTC
We are continuing to investigate an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. We are working with Street Manager to investigate changes made and are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.
- identified Sep 16, 2026, 06:02 PM UTC
We are continuing to investigate the HTTP 429 errors that intermittently occur when Street Works are transferred between Confirm and Street Manager. This happens when the number of requests reaches a maximum within a given period and Confirm retries transfers that fail. We made changes to reduce frequency, and continue to monitor and work on the issue. We appreciate the importance of timely updates and we will continue to post on this page. Please contact [email protected] if you have any questions.
- monitoring Sep 17, 2026, 12:51 PM UTC
The number of HTTP 429 errors between Confirm and Street Manager have reduced and we are continuing to monitor the situation. Confirm resends the data if a 429 rate limit transfer warning appears. We appreciate the importance of timely transfers and we will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Sep 18, 2026, 12:09 PM UTC
We have been monitoring the number of HTTP 429 errors between Confirm and Street Manager and the situation has returned to normal. Please contact [email protected] if you have any questions.
- resolved Sep 18, 2026, 12:09 PM UTC
This incident has been resolved.
Minor September 15, 2026 Asset Essentials - Login Issue 1d Asset Essentials US
Started Sep 15, 2026, 11:34 AM UTC· resolved Sep 16, 2026, 11:55 AM UTC
- investigating Sep 15, 2026, 11:34 AM UTC
Our team is currently investigating an issue with errors after logging in to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Sep 15, 2026, 03:27 PM UTC
Our team continues to investigate an issue with errors after logging in to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Sep 15, 2026, 09:36 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 16, 2026, 11:55 AM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor August 28, 2026 Asset Essentials - Latency when loading pages 6h 45m Asset Essentials US
Started Aug 28, 2026, 02:23 PM UTC· resolved Aug 28, 2026, 09:09 PM UTC
- investigating Aug 28, 2026, 02:23 PM UTC
Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- monitoring Aug 28, 2026, 03:42 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Aug 28, 2026, 09:09 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Major August 20, 2026 TheWorxHub Support Chat Feature 1h 40m TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare, TheWorxHub - USA - Api, TheWorxHub - Senior Living Canada
Started Aug 20, 2026, 12:12 PM UTC· resolved Aug 20, 2026, 01:52 PM UTC
- investigating Aug 20, 2026, 12:12 PM UTC
In Product chat functionality is not available in TheWorxHub currently. We are working to restore service, in the meantime please contact our Support team via phone at 877-363-9679 or via email at [email protected]. We apologize for any inconveniences this may cause for you.
- resolved Aug 20, 2026, 01:52 PM UTC
This incident has been resolved.
Minor August 11, 2026 Event Manager – Intermittent Latency During Navigation 30d 1h Event Manager
Started Aug 11, 2026, 01:58 PM UTC· resolved Sep 10, 2026, 03:39 PM UTC
- investigating Aug 11, 2026, 01:58 PM UTC
Our team is currently investigating intermittent latency issues when working in Event Manager. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- investigating Aug 12, 2026, 05:40 PM UTC
We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact [email protected] if you have any questions.
- monitoring Aug 14, 2026, 01:02 PM UTC
Our team has implemented a fix for this issue. Services have been restored in most areas and are working properly. We will continue to monitor all systems to ensure full restoration. Thank you for your patience! If you experience latency when opening Event Details from the Pending Events list, a workaround is available. Use the Event List, filter for Pending events, and open Event Details from there. This provides access to the same events through a faster path while our team continues investigating improvements to the Pending Events workflow. Please contact [email protected] if you have any questions.
- investigating Aug 20, 2026, 01:57 PM UTC
We are continuing to investigate additional reports of latency in Event Manager and have escalated the issue to our highest priority. Our teams are actively working on additional improvements and resolution as quickly as possible. We apologize for the disruption and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Aug 27, 2026, 04:37 PM UTC
We continue to make daily modifications and performance improvements to Event Manager as we work toward a permanent resolution. Addressing this issue remains our highest priority, and our team is working around the clock to make improvements. We apologize for the continued disruption and appreciate your patience as we work to resolve this issue. We will continue to provide updates on this page. Please contact [email protected] if you have any questions.
- monitoring Aug 31, 2026, 03:30 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 10, 2026, 03:39 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor July 20, 2026 Asset Essentials Mobile App - UK Login 1h 2m Asset Essentials US
Started Jul 20, 2026, 03:55 PM UTC· resolved Jul 20, 2026, 04:58 PM UTC
- investigating Jul 20, 2026, 03:55 PM UTC
Our team is currently investigating login with the UK version of Asset Essentials Mobile app. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Jul 20, 2026, 04:58 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Critical July 6, 2026 TheWorxHub - Access Issue for Canadian clients 98d 20h TheWorxHub - Senior Living Canada
Started Jul 06, 2026, 08:09 PM UTC· resolved Oct 13, 2026, 04:58 PM UTC
- investigating Jul 06, 2026, 08:09 PM UTC
Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Jul 06, 2026, 10:25 PM UTC
We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'companyname.theworxhub.ca' web addresses. If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'companyname.theworxhub.com'). Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work on a solution.
- investigating Jul 15, 2026, 08:36 PM UTC
We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com' We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact [email protected] if you have any questions"
- resolved Oct 13, 2026, 04:58 PM UTC
Please use clientname.theworxhub.com for all future account access. We apologize for any inconvenience this change may have caused. If you have any questions or concerns, please contact Support at [email protected].
Critical July 3, 2026 Confirm OnDemand UK & I - Certificate Issue 2h 18m Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Jul 03, 2026, 02:17 PM UTC· resolved Jul 03, 2026, 04:35 PM UTC
- investigating Jul 03, 2026, 02:17 PM UTC
We are currently investigating an issue affecting Confirm Enterprise login, where users are receiving a certificate-based authentication error. As a temporary workaround, non-SSO users can enter their password in the authentication pop-up to log in successfully. Confirm Web and ConfirmConnect are not impacted. We are treating this as a top-priority and are working to restore normal service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we investigate and resolve the issue.
- investigating Jul 03, 2026, 03:45 PM UTC
We are continuing to investigate this issue.
- investigating Jul 03, 2026, 04:31 PM UTC
We are continuing to investigate this issue.
- resolved Jul 03, 2026, 04:35 PM UTC
We have resolved the issue that was causing users to receive a certificate-based authentication error when logging in to Confirm Enterprise. The resolution has been validated with affected clients, and services are now operating as expected. We apologise for any inconvenience or disruption this issue may have caused and thank you for your patience while we worked to restore normal service. Update: 3 Jul 2026 17:34 BST
Minor June 19, 2026 Asset Essentials - Dashboard redirect issue 17d 4h Asset Essentials US
Started Jun 19, 2026, 03:34 PM UTC· resolved Jul 06, 2026, 08:29 PM UTC
- investigating Jun 19, 2026, 03:34 PM UTC
Our team is currently investigating an issue causing an incorrect redirect to the Dashboard page within Asset Essentials when clicking on various areas within the application. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- monitoring Jun 19, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 08:29 PM UTC
This incident has been resolved.
Minor June 17, 2026 Event Manager - Unable to Edit Events 3h 19m Event Manager
Started Jun 17, 2026, 01:10 PM UTC· resolved Jun 17, 2026, 04:29 PM UTC
- investigating Jun 17, 2026, 01:10 PM UTC
Our team is currently investigating an issue impacting the ability to edit events within Event Manager. This is being investigated as our top priority, and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Jun 17, 2026, 04:29 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor June 16, 2026 Errors within TheWorxHub 9d 1h TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare, TheWorxHub - Senior Living Canada
Started Jun 16, 2026, 02:55 PM UTC· resolved Jun 25, 2026, 04:12 PM UTC
- investigating Jun 16, 2026, 02:55 PM UTC
Our team is currently investigating reports of clients encountering errors within TheWorxHub. Our team is actively working to identify the root cause and implement a resolution. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Jun 16, 2026, 09:36 PM UTC
We are continuing to investigate error messages within TheWorxHub application. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Jun 25, 2026, 04:12 PM UTC
This incident has been resolved.
Minor June 15, 2026 Asset Essentials Data Share and Analytics - Data Refresh Latency 2h 3m Asset Essentials US
Started Jun 15, 2026, 06:29 PM UTC· resolved Jun 15, 2026, 08:32 PM UTC
- investigating Jun 15, 2026, 06:29 PM UTC
Please be aware we are currently investigating an issue with Asset Essentials Data Share and Analytics where data updates are not syncing accurately. As a result, the data available to you may not reflect the most up-to-date information at this time. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Jun 15, 2026, 08:32 PM UTC
The data syncing issue has been resolved, and syncing is now in progress. Please note it may take up to two hours for all data to be fully updated in Data Share and Analytics. Please contact [email protected] if you have any questions.