Dude Solutions Outage History
Dude Solutions is up right nowPingoru has recorded 55 incidents for Dude Solutions: 49 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 145 of 720 (20%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 6 | 373 of 720 (52%) |
| July 2026 | 3 | 401 of 744 (54%) |
| August 2026 | 4 | 347 of 744 (47%) |
| September 2026 | 11 | 327 of 720 (45%) |
| October 2026 | 7 | 331 of 585 (57%) |
Incidents, newest first
Minor May 7, 2026 TheWorxHub- Dashboard Loading 5h 55m TheWorxHub - USA - Healthcare
Started May 07, 2026, 12:29 PM UTC· resolved May 07, 2026, 06:25 PM UTC
- investigating May 07, 2026, 12:29 PM UTC
Our team is currently investigating Dashboard latency issues with TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contacts [email protected] if you have any questions.
- monitoring May 07, 2026, 02:11 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
- resolved May 07, 2026, 06:25 PM UTC
Our engineers have been monitoring the application. The issue is now resolved. Thank you for your patience.
Minor April 10, 2026 TheWorxHub - Mobile App Issue When Assigning Work Orders 4d TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare, TheWorxHub - USA - Api, TheWorxHub - Senior Living Canada
Started Apr 10, 2026, 01:16 PM UTC· resolved Apr 14, 2026, 01:37 PM UTC
- investigating Apr 10, 2026, 01:16 PM UTC
Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- identified Apr 10, 2026, 07:42 PM UTC
Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. Please contact [email protected] with any questions.
- resolved Apr 14, 2026, 01:37 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor April 9, 2026 MaintenanceDirect: Issue with Work Order Counts on Home Page 4d 1h MaintenanceDirect
Started Apr 09, 2026, 01:52 PM UTC· resolved Apr 13, 2026, 03:33 PM UTC
- investigating Apr 09, 2026, 01:52 PM UTC
Our team is currently investigating Work Orders counts not displaying correctly on the home page in MaintenanceDirect due to an issue with the Work Queue filter. This issue is impacting the Administrator, Supervisor I, and Supervisor II user roles. We are investigating this as our top priority and will work to have a resolution out as soon as possible. As a work around you can change "Work Queue" drop down menu to "Blank" and your data will populate. Thank you for your patience! Please contact [email protected] if you have any questions.
- investigating Apr 09, 2026, 08:26 PM UTC
We are continuing to investigate an issue where Work Order counts are not displaying correctly on the MaintenanceDirect home page due to a problem with the Work Queue filter. Resolving this remains our top priority, and our team is actively working toward a fix. We will provide another update as soon as more information or a resolution is available. Until this is resolved, you can change the “Work Queue” drop-down menu to “Blank”, which should allow your data to populate correctly. Thank you for your continued patience. If you have any questions, please contact [email protected].
- identified Apr 10, 2026, 06:36 PM UTC
Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. Please contact [email protected] with any questions.
- resolved Apr 13, 2026, 03:33 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor April 1, 2026 Event Manager - Error message when logging in 1d 1h Event Manager
Started Apr 01, 2026, 09:05 PM UTC· resolved Apr 02, 2026, 10:12 PM UTC
- investigating Apr 01, 2026, 09:05 PM UTC
Our team is currently investigating an issue where users are getting an error message when logging into Event Manager. This is a top priority for our team and we hope to have a resolution soon. As a workaround for this issue, please use the back button and login again. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Apr 02, 2026, 12:27 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Apr 02, 2026, 10:12 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor March 25, 2026 Confirm Enterprise - SSO Login Issue 2h 14m Confirm OnDemand EMEA - All Clients
Started Mar 25, 2026, 02:28 PM UTC· resolved Mar 25, 2026, 04:43 PM UTC
- investigating Mar 25, 2026, 02:28 PM UTC
Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Mar 25, 2026, 03:52 PM UTC
Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Mar 25, 2026, 04:43 PM UTC
We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise. We apologise for the disruption it caused. Please contact [email protected] if you have any questions.
Minor March 24, 2026 Asset Essentials - Request by Email Issue 22h 42m Asset Essentials US
Started Mar 24, 2026, 02:50 PM UTC· resolved Mar 25, 2026, 01:33 PM UTC
- investigating Mar 24, 2026, 02:50 PM UTC
Our team is currently investigating an issue with Requests submitted by Email not creating work orders in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please follow this page for updates and contact [email protected] if you have any questions.
- monitoring Mar 25, 2026, 01:32 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
- resolved Mar 25, 2026, 01:33 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
Minor March 23, 2026 FacilityDude - Error when logging in for MST clients 3h 9m MyFacilityDude
Started Mar 23, 2026, 03:16 PM UTC· resolved Mar 23, 2026, 06:26 PM UTC
- investigating Mar 23, 2026, 03:16 PM UTC
Our team is currently investigating an issue causing an error message in FacilityDude when logging into an application. The issue is impacting clients in the Mountain Standard Time (MST) zone. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Mar 23, 2026, 03:46 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Mar 23, 2026, 06:26 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor March 17, 2026 Event Manager - Issue impacting work order creation from tasks 1h 44m Asset Essentials US, Event Manager
Started Mar 17, 2026, 02:58 PM UTC· resolved Mar 17, 2026, 04:42 PM UTC
- investigating Mar 17, 2026, 02:58 PM UTC
Our team is investigating an issue impacting the ability to create a work order in Asset Essentials from a task in the Event Manager application. This is being investigated as a top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience. Please contact our Support Team at [email protected] with any questions.
- resolved Mar 17, 2026, 04:42 PM UTC
This issue has been resolved. Thank you for your patience. Please contact our Support Team at [email protected] with any questions.
Minor March 9, 2026 Asset Essentials - Latency Issue 8d 4h Asset Essentials US
Started Mar 09, 2026, 12:42 PM UTC· resolved Mar 17, 2026, 04:44 PM UTC
- investigating Mar 09, 2026, 12:42 PM UTC
Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!
- monitoring Mar 09, 2026, 03:23 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
- resolved Mar 17, 2026, 04:44 PM UTC
This issue has been resolved. Thank you for your patience.
Minor March 5, 2026 Asset Essentials-Blank New Dashboard Issue 6d 2h Asset Essentials US
Started Mar 05, 2026, 02:16 PM UTC· resolved Mar 11, 2026, 04:52 PM UTC
- investigating Mar 05, 2026, 02:16 PM UTC
Our team is investigating an intermittent issue in Asset Essentials where the new dashboard feature may produce a blank screen. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. If you need help switching to the old dashboard, please reach out to support at [email protected]
- resolved Mar 11, 2026, 04:52 PM UTC
This incident has been resolved.
Notice February 11, 2026 MySchoolBuilding - Login Issue 4d 20h MySchoolBuilding
Started Feb 11, 2026, 07:08 PM UTC· resolved Feb 16, 2026, 03:41 PM UTC
- monitoring Feb 11, 2026, 07:08 PM UTC
We have resolved the issue with users not being able to access MySchoolBuilding. If you are still experiencing this issue, please clear your browser's cache and try again by going to https://login.myschoolbuilding.com/msb or https://www.myschoolbuilding.com/msb. While the change is in place, DNS updates can take some time to fully propagate. Because of this, you may continue to see the issue for a short period. If you need further assistance please contact [email protected]. Thank you for your patience while we worked to resolve this issue.
- monitoring Feb 12, 2026, 03:24 PM UTC
While the change has been fully implemented, DNS updates can take some time to fully propagate, so some users may continue to see intermittent access issues for up to another 24 hours. If you are still experiencing any problems, try again using this link https://login.myschoolbuilding.com/msb or accessing the page using an incognito browser. If you need further assistance, please contact us at [email protected]. Thank you for your patience while we worked to resolve this issue.
- resolved Feb 16, 2026, 03:41 PM UTC
This issue has been resolved. Thank you for your patience!
Minor February 3, 2026 Origin - Error when accessing Login page 46m Origin
Started Feb 03, 2026, 05:44 PM UTC· resolved Feb 03, 2026, 06:31 PM UTC
- investigating Feb 03, 2026, 05:44 PM UTC
Our team is currently investigating an issue when accessing Origin. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience. Please contact [email protected] if you have any questions.
- resolved Feb 03, 2026, 06:31 PM UTC
This incident has been resolved.
Minor January 20, 2026 TheWorxHub - Latency 1h 46m TheWorxHub - Senior Living USA
Started Jan 20, 2026, 07:28 PM UTC· resolved Jan 20, 2026, 09:14 PM UTC
- investigating Jan 20, 2026, 07:28 PM UTC
Our team is currently investigating latency in TheWorxHub for Senior Living clients This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Jan 20, 2026, 09:14 PM UTC
We are continuing to investigate this issue.
- resolved Jan 20, 2026, 09:14 PM UTC
This incident has been resolved.
Minor November 20, 2025 Asset Essentials - Error Creating Requests 22h 17m Asset Essentials US
Started Nov 20, 2025, 04:15 PM UTC· resolved Nov 21, 2025, 02:32 PM UTC
- investigating Nov 20, 2025, 04:15 PM UTC
We are actively investigating an issue in Asset Essentials that is preventing some users from creating requests. This appears to impact a specific workflow within the application and is not widespread. Our teams are working diligently to identify the root cause and implement a fix. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Nov 21, 2025, 02:32 PM UTC
This incident has been resolved.
Minor October 20, 2025 Asset Essentials - Latency 1d Asset Essentials US
Started Oct 20, 2025, 12:12 PM UTC· resolved Oct 21, 2025, 12:15 PM UTC
- investigating Oct 20, 2025, 12:12 PM UTC
Our team is currently investigating a latency issue with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- investigating Oct 20, 2025, 12:28 PM UTC
Due to ongoing outages with Amazon Web Services (AWS), clients may experience slowness within Asset Essentials. Our teams are actively working with our cloud partner to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as they become available.
- investigating Oct 20, 2025, 05:20 PM UTC
Due to ongoing outages with Amazon Web Services (AWS), clients may experience slowness within Asset Essentials. Our teams are actively working with our cloud partner to resolve the issue as quickly as possible. During this time please refrain from doing mass updates, exports, or imports in Asset Essentials. We appreciate your patience and will provide updates as they become available.
- resolved Oct 21, 2025, 12:15 PM UTC
This issue has been resolved. If further assistance is needed please reach out to Brightly Support: [email protected]
Minor October 3, 2025 Event Manager - Billing & Contact Information Issue 3d 18h Event Manager
Started Oct 03, 2025, 05:59 PM UTC· resolved Oct 07, 2025, 12:26 PM UTC
- identified Oct 03, 2025, 05:59 PM UTC
We have identified an issue with the Contact and Billing information in Event Manager. Until this issue is resolved, we recommend avoiding edits to existing events unless absolutely necessary. This will help prevent incorrect information from being populated on events. If you do edit an existing event, please check the Contact and Billing information on the invoice and/or public calendar, and ensure the event you are editing in Event Manager is showing accurate information before saving the event.
- resolved Oct 07, 2025, 12:26 PM UTC
This incident has been resolved.
Minor October 1, 2025 Asset Essentials - Access issue 1d 6h Asset Essentials US
Started Oct 01, 2025, 12:33 PM UTC· resolved Oct 02, 2025, 06:48 PM UTC
- investigating Oct 01, 2025, 12:33 PM UTC
Our team is currently investigating an intermittent issue impacting access to Asset Essentials. In the meantime, clearing your browser cache for all time should resolve the issue. We apologize for the inconvenience and appreciate your patience.
- investigating Oct 01, 2025, 02:02 PM UTC
Our team continues to investigate an intermittent issue impacting access to Asset Essentials. Please attempt to clear cache and cookies for "all time" to resolve login errors. We apologize for the inconvenience and appreciate your patience.
- investigating Oct 02, 2025, 12:47 PM UTC
We have received reports of intermittent errors when logging into Asset Essentials. Please clear cache and cookies for "all time" to resolve this issue. We apologize for the inconvenience and appreciate your patience.
- resolved Oct 02, 2025, 06:48 PM UTC
This issue has been resolved. If further assistance is needed please reach out to Brightly Support: [email protected]
Minor September 24, 2025 TheWorxhub - Latency 2h 1m TheWorxHub - Senior Living USA
Started Sep 24, 2025, 06:59 PM UTC· resolved Sep 24, 2025, 09:01 PM UTC
- investigating Sep 24, 2025, 06:59 PM UTC
Our team is actively investigating reports of latency affecting the Location Staff Search feature and intermittent performance issues within Senior Living in TheWorxHub. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Sep 24, 2025, 09:01 PM UTC
This incident has been resolved.
Minor September 19, 2025 Asset Essentials- PowerBI reporting issue 30d 20h Asset Essentials US
Started Sep 19, 2025, 09:09 PM UTC· resolved Oct 20, 2025, 05:18 PM UTC
- investigating Sep 19, 2025, 09:09 PM UTC
We’ve identified an issue affecting PowerBI reports in Asset Essentials, where some reports are failing to load or display data. Teams are actively investigating and working to resolve this as soon as possible.
- investigating Sep 23, 2025, 02:06 PM UTC
We are investigating an issue with PowerBI reports not being able to be saved and scheduled. Teams are actively investigating and working to resolve this as soon as possible.
- investigating Oct 07, 2025, 12:49 PM UTC
We are continuing to investigate an issue with PowerBI reports not being able to be saved and scheduled.
- resolved Oct 20, 2025, 05:18 PM UTC
This incident has been resolved.
Critical September 16, 2025 TheWorxHub - Sites Not Loading within Senior Living 18m TheWorxHub - Senior Living USA
Started Sep 16, 2025, 08:11 PM UTC· resolved Sep 16, 2025, 08:30 PM UTC
- investigating Sep 16, 2025, 08:11 PM UTC
Our team is currently investigating an issue with sites not loading within Senior Living in TheWorxHub. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Sep 16, 2025, 08:30 PM UTC
This incident has been resolved.