Dude Solutions experienced a major incident on September 24, 2026 affecting Confirm OnDemand EMEA - SQL Server and Confirm OnDemand EMEA - Oracle, lasting 23h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 09:00 AM UTC
Users are experiencing problems using SFTP to access the Confirm OnDemand Production environment. This is being investigated as our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing.
- investigating Sep 24, 2026, 10:19 AM UTC
We are continuing to work on the SFTP access issue in the Confirm OnDemand environment. This is our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing.
- investigating Sep 24, 2026, 11:52 AM UTC
SFTP access has been restored and we are validating individual user accounts.
- monitoring Sep 24, 2026, 11:54 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 24, 2026, 02:17 PM UTC
We are validating the remaining SFTP user accounts and continue to monitor the situation.
- resolved Sep 25, 2026, 08:06 AM UTC
This incident has been resolved. Please contact [email protected] if you have any questions.