Dropbox had 30 outages in the last 2 years totaling 553h 1m of downtime — averaging 1.2 incidents per month.
There were 30 Dropbox outages since September 25, 2024 totaling 553h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users may be unable to share Paper docs. We are working to fix the problem as quickly as we can. We’ll share another update shortly.
We are currently experiencing issues with the Items and Reports areas in Dropbox Protect, resulting in intermittent failures for some users. We are working to resolve the issue as quickly as possible. Thank you for your patience.
This incident has been resolved.
Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing performance issues affecting shared content downloads on Dropbox. Some people may see significantly slower downloads than expected, including delays when downloading small assets. We are working to resolve the issue as quickly as possible. Thank you for your patience.
Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.
Opening a video or audio file might not be working for users
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.
Dropbox may be unavailable for some users. We’re working to fix the problem as quickly as we can.
We are continuing to investigate this issue.
This incident has been resolved.
Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dropbox.com (Web) is not working for some users in Singapore and the Philippines. Mobile and Desktop are operational. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
This incident has been resolved.
We’re having some trouble with our payment page. We’re working to fix the problem as quickly as we can.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that DocSend has been impacted by the ongoing Cloudflare outage
This incident has been resolved.
Dropbox Chat is currently unavailable, we are investigating the issue.
This incident has been resolved.
The Google Drive and One Drive connectors in Dash are not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
This incident has been resolved.
We are aware that Images and the preview of an images are not loading in Dropbox Paper.
This incident has been resolved.
We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.
We are continuing to investigate this issue.
This incident has been resolved.
We are working with Microsoft to investigate this issue. Please close the pop up until fix a is implemented.
This incident has been resolved.
Some users may experience longer than usual load times on the Dropbox website. We are actively investigating and working to resolve the issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dash Search might not be working for some users. We are working to fix the problem as quickly as we can.
This incident has been resolved.
Retroactive update - Dropbox was not working as expected for some users. We quickly identified and fixed the problem.
We are aware some people are experiencing an issue downloading single files on safari 18.4. We are working to resolve this.
This incident has been resolved.
Some Windows users may not be able to use the online-only functionality. We're working to fix the problem as quickly as we can.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
DocSend is currently unavailable, we are investigating the issue.
Issue is resolved. Customers could have experienced errors or long load times from 14:21 to 14:24 UTC and 15:32 to 15:31 UTC
Retroactive update - Dash Answers was unavailable for some users beginning around 11:30pm UTC on December 11th. This was due to an OpenAI outage. We are back up and running!