DrFirst experienced a minor incident on June 11, 2026 affecting iPrescribe Live Messaging/Chat, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
iPrescribe Live Messaging/Chat
Update timeline
- investigating Jun 11, 2026, 05:24 PM UTC
We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality. Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible. We will provide an update as more information becomes available.
- resolved Jun 11, 2026, 05:43 PM UTC
This incident has been resolved.