DrFirst incident

Intermittent Login Issues with E-Prescribing Desktop (Rcopia)

Critical Resolved View vendor source →

DrFirst experienced a critical incident on May 27, 2026 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 12:13 AM UTC
Resolved
May 27, 2026, 02:37 AM UTC
Duration
2h 24m
Detected by Pingoru
May 27, 2026, 12:13 AM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)Electronic Prescribing for Controlled Substances (EPCS)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)Prescription Routing (Gadget)DrFirst Universal Login (IDaaS)Eligibility - Pharmacy Benefits

Update timeline

  1. investigating May 27, 2026, 12:13 AM UTC

    Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating May 27, 2026, 12:19 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 27, 2026, 12:20 AM UTC

    We are continuing to investigate this issue.

  4. investigating May 27, 2026, 12:21 AM UTC

    We are continuing to investigate this issue.

  5. investigating May 27, 2026, 12:41 AM UTC

    We are continuing to investigate this issue.

  6. investigating May 27, 2026, 01:05 AM UTC

    We are continuing to investigate this issue.

  7. identified May 27, 2026, 01:42 AM UTC

    The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

  8. identified May 27, 2026, 01:52 AM UTC

    The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

  9. monitoring May 27, 2026, 02:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  10. resolved May 27, 2026, 02:37 AM UTC

    This incident has been resolved.