DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on July 14, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 03:40 PM UTC
Resolved
Jul 14, 2025, 04:36 PM UTC
Duration
55m
Detected by Pingoru
Jul 14, 2025, 03:40 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating Jul 14, 2025, 03:40 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. monitoring Jul 14, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2025, 04:36 PM UTC

    This incident has been resolved.