DrFirst experienced a minor incident on September 2, 2025 affecting PDMP, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
PDMP
Update timeline
- investigating Sep 02, 2025, 03:03 PM UTC
Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available. We are working with our partner and will keep this page updated.
- identified Sep 02, 2025, 03:25 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 02, 2025, 04:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 02, 2025, 04:39 PM UTC
We are actively working with our third-party provider to resolve this issue and will provide updates as soon as more information becomes available.
- monitoring Sep 02, 2025, 05:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2025, 06:28 PM UTC
This incident has been resolved.