DrFirst experienced a minor incident on September 12, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)
Update timeline
- investigating Sep 12, 2025, 01:44 PM UTC
We are currently investigating delays with email verification codes (OTP) needed for login and authentication. Some users may experience delays receiving these codes due to a service disruption with our email delivery provider. We are actively monitoring the situation and working with our provider to restore normal service. We will provide updates as more information becomes available.
- resolved Sep 12, 2025, 02:52 PM UTC
This incident has been resolved.