DrFirst incident
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Affected components
E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)
Update timeline
- investigating Feb 10, 2026, 08:57 PM UTC
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
- investigating Feb 10, 2026, 09:07 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2026, 09:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2026, 10:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 10, 2026, 10:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 10, 2026, 11:11 PM UTC
This incident has been resolved.
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