DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on February 10, 2026 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 08:57 PM UTC
Resolved
Feb 10, 2026, 11:11 PM UTC
Duration
2h 14m
Detected by Pingoru
Feb 10, 2026, 08:57 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating Feb 10, 2026, 08:57 PM UTC

    We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Feb 10, 2026, 09:07 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 10, 2026, 09:41 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 10, 2026, 10:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 10, 2026, 10:50 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 10, 2026, 11:11 PM UTC

    This incident has been resolved.