DrFirst incident
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)
Affected components
Medical - Patient Financial Responsibility(PFR)Medical - Prior Auth Requirements(PAR)Medical - Prior Auth Submission(PAS)Pharmacy - Realtime Pharmacy Benefits(RTPB)
Update timeline
- investigating Feb 23, 2026, 05:09 PM UTC
DrFirst is aware of an issue affecting Electronic Prior Authorization (Myndshft) that may cause intermittent performance degradation for some customers. Our engineering team is actively investigating and working toward a resolution.
- identified Feb 23, 2026, 05:42 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 23, 2026, 06:18 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 23, 2026, 07:46 PM UTC
This incident has been resolved.
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