DrFirst incident

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on February 23, 2026 affecting Medical - Patient Financial Responsibility(PFR) and Medical - Prior Auth Requirements(PAR) and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2026, 05:09 PM UTC
Resolved
Feb 23, 2026, 07:46 PM UTC
Duration
2h 37m
Detected by Pingoru
Feb 23, 2026, 05:09 PM UTC

Affected components

Medical - Patient Financial Responsibility(PFR)Medical - Prior Auth Requirements(PAR)Medical - Prior Auth Submission(PAS)Pharmacy - Realtime Pharmacy Benefits(RTPB)

Update timeline

  1. investigating Feb 23, 2026, 05:09 PM UTC

    DrFirst is aware of an issue affecting Electronic Prior Authorization (Myndshft) that may cause intermittent performance degradation for some customers. Our engineering team is actively investigating and working toward a resolution.

  2. identified Feb 23, 2026, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 23, 2026, 06:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Feb 23, 2026, 07:46 PM UTC

    This incident has been resolved.